We pioneer the first extractive summarization-based collaborative filtering model called ESCOFILT. Our proposed model specifically produces extractive summaries for each item and user. Unlike other types of explanations, summary-level explanations closely resemble real-life explanations. The strength of ESCOFILT lies in the fact that it unifies representation and explanation. In other words, extractive summaries both represent and explain the items and users. Our model uniquely integrates BERT, K-Means embedding clustering, and multilayer perceptron to learn sentence embeddings, representation-explanations, and user-item interactions, respectively. We argue that our approach enhances both rating prediction accuracy and user/item explainability. Our experiments illustrate that ESCOFILT’s prediction accuracy is better than the other state-of-the-art recommender models. Furthermore, we propose a comprehensive set of criteria that assesses the real-life explainability of explanations. Our explainability study demonstrates the superiority of and preference for summary-level explanations over other explanation types.

We propose a novel, accurate, and explainable recommender model (BENEFICT) that addresses two drawbacks that most review-based recommender systems face. First is their utilization of traditional word embeddings that could influence prediction performance due to their inability to model the word semantics’ dynamic characteristic. Second is their black-box nature that makes the explanations behind every prediction obscure. Our model uniquely integrates three key elements: BERT, multilayer perceptron, and maximum subarray problem to derive contextualized review features, model user-item interactions, and generate explanations, respectively. Our experiments show that BENEFICT consistently outperforms other state-of-the-art models by an average improvement gain of nearly 7%. Based on the human judges’ assessment, the BENEFICT-produced explanations can capture the essence of the customer’s preference and help future customers make purchasing decisions. To the best of our knowledge, our model is one of the first recommender models to utilize BERT for neural collaborative filtering.