In this paper, we explore the ability to model and infer personality types of opponents, predict their responses, and use this information to adapt a dialog agent’s high-level strategy in negotiation tasks. Inspired by the idea of incorporating a theory of mind (ToM) into machines, we introduce a probabilistic formulation to encapsulate the opponent’s personality type during both learning and inference. We test our approach on the CraigslistBargain dataset (He et al. 2018) and show that our method using ToM inference achieves a 20% higher dialog agreement rate compared to baselines on a mixed population of opponents. We also demonstrate that our model displays diverse negotiation behavior with different types of opponents.

The key to building an evolvable dialogue system in real-world scenarios is to ensure an affordable on-line dialogue policy learning, which requires the on-line learning process to be safe, efficient and economical. But in reality, due to the scarcity of real interaction data, the dialogue system usually grows slowly. Besides, the poor initial dialogue policy easily leads to bad user experience and incurs a failure of attracting users to contribute training data, so that the learning process is unsustainable. To accurately depict this, two quantitative metrics are proposed to assess safety and efficiency issues. For solving the unsustainable learning problem, we proposed a complete companion teaching framework incorporating the guidance from the human teacher. Since the human teaching is expensive, we compared various teaching schemes answering the question how and when to teach, to economically utilize teaching budget, so that make the online learning process affordable.

Hand-crafted rules and reinforcement learning (RL) are two popular choices to obtain dialogue policy. The rule-based policy is often reliable within predefined scope but not self-adaptable, whereas RL is evolvable with data but often suffers from a bad initial performance. We employ a companion learning framework to integrate the two approaches for on-line dialogue policy learning, in which a pre-defined rule-based policy acts as a “teacher” and guides a data-driven RL system by giving example actions as well as additional rewards. A novel agent-aware dropout Deep Q-Network (AAD-DQN) is proposed to address the problem of when to consult the teacher and how to learn from the teacher’s experiences. AAD-DQN, as a data-driven student policy, provides (1) two separate experience memories for student and teacher, (2) an uncertainty estimated by dropout to control the timing of consultation and learning. Simulation experiments showed that the proposed approach can significantly improve both safetyand efficiency of on-line policy optimization compared to other companion learning approaches as well as supervised pre-training using static dialogue corpus.

On-line dialogue policy learning is the key for building evolvable conversational agent in real world scenarios. Poor initial policy can easily lead to bad user experience and consequently fail to attract sufficient users for policy training. A novel framework, companion teaching, is proposed to include a human teacher in the dialogue policy training loop to address the cold start problem. Here, dialogue policy is trained using not only user’s reward, but also teacher’s example action as well as estimated immediate reward at turn level. Simulation experiments showed that, with small number of human teaching dialogues, the proposed approach can effectively improve user experience at the beginning and smoothly lead to good performance with more user interaction data.