Consumers of services and products exhibit a wide range of behaviors on social networks when they are dissatisfied. In this paper, we consider three types of cynical expressions negative feelings, specific reasons, and attitude of being right and annotate a corpus of 3189 comments in Spanish on car analysis channels from YouTube. We evaluate both token classification and text classification settings for this problem, and compare performance of different pre-trained models including BETO, SpanBERTa, Multilingual Bert, and RoBERTuito. The results show that models achieve performance above 0.8 F1 for all types of cynical expressions in the text classification setting, but achieve lower performance (around 0.6-0.7 F1) for the harder token classification setting.

In undergraduate theses, a good methodology section should describe the series of steps that were followed in performing the research. To assist students in this task, we develop machine-learning models and an app that uses them to provide feedback while students write. We construct an annotated corpus that identifies sentences representing methodological steps and labels when a methodology contains a logical sequence of such steps. We train machine-learning models based on language modeling and lexical features that can identify sentences representing methodological steps with 0.939 f-measure, and identify methodology sections containing a logical sequence of steps with an accuracy of 87%. We incorporate these models into a Microsoft Office Add-in, and show that students who improved their methodologies according to the model feedback received better grades on their methodologies.