Most task-oriented dialogue (TOD) benchmarks assume users that know exactly how to use the system by constraining the user behaviors within the system’s capabilities via strict user goals, namely “user familiarity” bias. This data bias deepens when it combines with data-driven TOD systems, as it is impossible to fathom the effect of it with existing static evaluations. Hence, we conduct an interactive user study to unveil how vulnerable TOD systems are against realistic scenarios. In particular, we compare users with 1) detailed goal instructions that conform to the system boundaries (closed-goal) and 2) vague goal instructions that are often unsupported but realistic (open-goal). Our study reveals that conversations in open-goal settings lead to catastrophic failures of the system, in which 92% of the dialogues had significant issues. Moreover, we conduct a thorough analysis to identify distinctive features between the two settings through error annotation. From this, we discover a novel “pretending” behavior, in which the system pretends to handle the user requests even though they are beyond the system’s capabilities. We discuss its characteristics and toxicity while showing recent large language models can also suffer from this behavior.

Aligning large language models (LLMs) to human values has become increasingly important as it enables sophisticated steering of LLMs. However, it requires significant human demonstrations and feedback or distillation from proprietary LLMs such as ChatGPT. In this work, we propose a novel alignment learning framework with synthetic feedback not dependent on extensive human annotations and proprietary LLMs. First, we perform reward modeling (RM) with synthetic feedback by contrasting responses from vanilla LLMs with various sizes and prompts. Then, we use the RM to simulate high-quality demonstrations to train a supervised policy and further optimize the model with reinforcement learning. Our resulting model, Aligned Language Model with Synthetic Training dataset (ALMoST), outperforms recent open-sourced models, which are trained on the outputs of InstructGPT or human-annotated demonstrations, in alignment benchmarks. In human evaluation, our model is preferred to Alpaca and Dolly-v2, 55.0% and 58.5% of the time, respectively. Further analyses demonstrate the efficacy and importance of synthetic feedback in our framework.

Recent open-domain dialogue models have brought numerous breakthroughs. However, building a chat system is not scalable since it often requires a considerable volume of human-human dialogue data, especially when enforcing features such as persona, style, or safety. In this work, we study the challenge of imposing roles on open-domain dialogue systems, with the goal of making the systems maintain consistent roles while conversing naturally with humans. To accomplish this, the system must satisfy a role specification that includes certain conditions on the stated features as well as a system policy on whether or not certain types of utterances are allowed. For this, we propose an efficient data collection framework leveraging in-context few-shot learning of large-scale language models for building role-satisfying dialogue dataset from scratch. We then compare various architectures for open-domain dialogue systems in terms of meeting role specifications while maintaining conversational abilities. Automatic and human evaluations show that our models return few out-of-bounds utterances, keeping competitive performance on general metrics. We release a Korean dialogue dataset we built for further research.

Remembering important information from the past and continuing to talk about it in the present are crucial in long-term conversations. However, previous literature does not deal with cases where the memorized information is outdated, which may cause confusion in later conversations. To address this issue, we present a novel task and a corresponding dataset of memory management in long-term conversations, in which bots keep track of and bring up the latest information about users while conversing through multiple sessions. In order to support more precise and interpretable memory, we represent memory as unstructured text descriptions of key information and propose a new mechanism of memory management that selectively eliminates invalidated or redundant information. Experimental results show that our approach outperforms the baselines that leave the stored memory unchanged in terms of engagingness and humanness, with larger performance gap especially in the later sessions.

We present several techniques to tackle the mismatch in class distributions between training and test data in the Contextual Emotion Detection task of SemEval 2019, by extending the existing methods for class imbalance problem. Reducing the distance between the distribution of prediction and ground truth, they consistently show positive effects on the performance. Also we propose a novel neural architecture which utilizes representation of overall context as well as of each utterance. The combination of the methods and the models achieved micro F1 score of about 0.766 on the final evaluation.

As an attempt to combine extractive and abstractive summarization, Sentence Rewriting models adopt the strategy of extracting salient sentences from a document first and then paraphrasing the selected ones to generate a summary. However, the existing models in this framework mostly rely on sentence-level rewards or suboptimal labels, causing a mismatch between a training objective and evaluation metric. In this paper, we present a novel training signal that directly maximizes summary-level ROUGE scores through reinforcement learning. In addition, we incorporate BERT into our model, making good use of its ability on natural language understanding. In extensive experiments, we show that a combination of our proposed model and training procedure obtains new state-of-the-art performance on both CNN/Daily Mail and New York Times datasets. We also demonstrate that it generalizes better on DUC-2002 test set.