We explore *implicit opinion extraction* as a new component of aspect-based sentiment analysis (ABSA) systems. Prior work in ABSA has investigated opinion extraction as an important subtask, however, these works only label concise, *explicitly*-stated opinion spans. In this work, we present **Shoes-ACOSI**, a new and challenging ABSA dataset in the e-commerce domain with implicit opinion span annotations, the first of its kind. Shoes-ACOSI builds upon the existing Aspect-Category-Opinion-Sentiment (ACOS) quadruple extraction task, extending the task to quintuple extraction—now localizing and differentiating both implicit and explicit opinion. In addition to the new annotation schema, our dataset contains paragraph-length inputs which, importantly, present complex challenges through increased input length, increased number of sentiment expressions, and more mixed-sentiment-polarity examples when compared with existing benchmarks. We quantify the difficulty of our new dataset by evaluating with state-of-the-art fully-supervised and prompted-LLM baselines. We find our dataset presents significant challenges for both supervised models and LLMs, particularly from the new implicit opinion extraction component of the ACOSI task, highlighting the need for continued research into implicit opinion understanding.

We investigate pre-training techniques for abstractive multi-document summarization (MDS), which is much less studied than summarizing single documents. Though recent work has demonstrated the effectiveness of highlighting information salience for pre-training strategy design, they struggle to generate abstractive and reflective summaries, which are critical properties for MDS. To this end, we present **PELMS**, a pre-trained model that uses pre-training objectives based on semantic coherence heuristics and faithfulness constraints together with unlabeled multi-document inputs, to promote the generation of concise, fluent, and faithful summaries. To support the training of PELMS, we compile **MultiPT**, a multi-document pre-training corpus containing over 93 million documents to form more than 3million unlabeled topic-centric document clusters, covering diverse genres such as product reviews, news, and general knowledge. We perform extensive evaluation of PELMS in low-shot settings on a wide range of MDS datasets. Our approach consistently outperforms competitive comparisons with respect to overall informativeness, abstractiveness, coherence, and faithfulness, and with minimal fine-tuning can match performance of language models at a much larger scale (e.g., GPT-4).

The increasing volume of commercially available conversational agents (CAs) on the market has resulted in users being burdened with learning and adopting multiple agents to accomplish their tasks. Though prior work has explored supporting a multitude of domains within the design of a single agent, the interaction experience suffers due to the large action space of desired capabilities. To address these problems, we introduce a new task BBAI: Black-Box Agent Integration, focusing on combining the capabilities of multiple black-box CAs at scale. We explore two techniques: question agent pairing and question response pairing aimed at resolving this task. Leveraging these techniques, we design One For All (OFA), a scalable system that provides a unified interface to interact with multiple CAs. Additionally, we introduce MARS: Multi-Agent Response Selection, a new encoder model for question response pairing that jointly encodes user question and agent response pairs. We demonstrate that OFA is able to automatically and accurately integrate an ensemble of commercially available CAs spanning disparate domains. Specifically, using the MARS encoder we achieve the highest accuracy on our BBAI task, outperforming strong baselines.

Generative models have demonstrated impressive results on Aspect-based Sentiment Analysis (ABSA) tasks, particularly for the emerging task of extracting Aspect-Category-Opinion-Sentiment (ACOS) quadruples. However, these models struggle with implicit sentiment expressions, which are commonly observed in opinionated content such as online reviews. In this work, we introduce GEN-SCL-NAT, which consists of two techniques for improved structured generation for ACOS quadruple extraction. First, we propose GEN-SCL, a supervised contrastive learning objective that aids quadruple prediction by encouraging the model to produce input representations that are discriminable across key input attributes, such as sentiment polarity and the existence of implicit opinions and aspects. Second, we introduce GEN-NAT, a new structured generation format that better adapts pre-trained autoregressive encoder-decoder models to extract quadruples in a generative fashion. Experimental results show that GEN-SCL-NAT achieves top performance across three ACOS datasets, averaging 1.48% F1 improvement, with a maximum 1.73% increase on the LAPTOP-L1 dataset. Additionally, we see significant gains on implicit aspect and opinion splits that have been shown as challenging for existing ACOS approaches.

Disentangling conversations mixed together in a single stream of messages is a difficult task, made harder by the lack of large manually annotated datasets. We created a new dataset of 77,563 messages manually annotated with reply-structure graphs that both disentangle conversations and define internal conversation structure. Our data is 16 times larger than all previously released datasets combined, the first to include adjudication of annotation disagreements, and the first to include context. We use our data to re-examine prior work, in particular, finding that 89% of conversations in a widely used dialogue corpus are either missing messages or contain extra messages. Our manually-annotated data presents an opportunity to develop robust data-driven methods for conversation disentanglement, which will help advance dialogue research.

Task-oriented dialog systems need to know when a query falls outside their range of supported intents, but current text classification corpora only define label sets that cover every example. We introduce a new dataset that includes queries that are out-of-scope—i.e., queries that do not fall into any of the system’s supported intents. This poses a new challenge because models cannot assume that every query at inference time belongs to a system-supported intent class. Our dataset also covers 150 intent classes over 10 domains, capturing the breadth that a production task-oriented agent must handle. We evaluate a range of benchmark classifiers on our dataset along with several different out-of-scope identification schemes. We find that while the classifiers perform well on in-scope intent classification, they struggle to identify out-of-scope queries. Our dataset and evaluation fill an important gap in the field, offering a way of more rigorously and realistically benchmarking text classification in task-driven dialog systems.