Video-grounded Dialogue (VGD) aims to answer questions regarding a given multi-modal input comprising video, audio, and dialogue history. Although there have been numerous efforts in developing VGD systems to improve the quality of their responses, existing systems are competent only to incorporate the information in the video and text and tend to struggle in extracting the necessary information from the audio when generating appropriate responses to the question. The VGD system seems to be deaf, and thus, we coin this symptom of current systems’ ignoring audio data as a deaf response. To overcome the deaf response problem, Hearing Enhanced Audio Response (HEAR) framework is proposed to perform sensible listening by selectively attending to audio whenever the question requires it. The HEAR framework enhances the accuracy and audibility of VGD systems in a model-agnostic manner. HEAR is validated on VGD datasets (i.e., AVSD@DSTC7 and AVSD@DSTC8) and shows effectiveness with various VGD systems.

Video-grounded Dialogue (VGD) aims to decode an answer sentence to a question regarding a given video and dialogue context. Despite the recent success of multi-modal reasoning to generate answer sentences, existing dialogue systems still suffer from a text hallucination problem, which denotes indiscriminate text-copying from input texts without an understanding of the question. This is due to learning spurious correlations from the fact that answer sentences in the dataset usually include the words of input texts, thus the VGD system excessively relies on copying words from input texts by hoping those words to overlap with ground-truth texts. Hence, we design Text Hallucination Mitigating (THAM) framework, which incorporates Text Hallucination Regularization (THR) loss derived from the proposed information-theoretic text hallucination measurement approach. Applying THAM with current dialogue systems validates the effectiveness on VGD benchmarks (i.e., AVSD@DSTC7 and AVSD@DSTC8) and shows enhanced interpretability.