Matthew Welch
2021
Entity Resolution in Open-domain Conversations
Mingyue Shang
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Tong Wang
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Mihail Eric
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Jiangning Chen
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Jiyang Wang
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Matthew Welch
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Tiantong Deng
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Akshay Grewal
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Han Wang
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Yue Liu
|
Yang Liu
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Dilek Hakkani-Tur
Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers
In recent years, incorporating external knowledge for response generation in open-domain conversation systems has attracted great interest. To improve the relevancy of retrieved knowledge, we propose a neural entity linking (NEL) approach. Different from formal documents, such as news, conversational utterances are informal and multi-turn, which makes it more challenging to disambiguate the entities. Therefore, we present a context-aware named entity recognition model (NER) and entity resolution (ER) model to utilize dialogue context information. We conduct NEL experiments on three open-domain conversation datasets and validate that incorporating context information improves the performance of NER and ER models. The end-to-end NEL approach outperforms the baseline by 62.8% relatively in F1 metric. Furthermore, we verify that using external knowledge based on NEL benefits the neural response generation model.
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Co-authors
- Mingyue Shang 1
- Tong Wang 1
- Mihail Eric 1
- Jiangning Chen 1
- Jiyang Wang 1
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