Realistic practice and tailored feedback are key processes for training peer counselors with clinical skills. However, existing mechanisms of providing feedback largely rely on human supervision. Peer counselors often lack mechanisms to receive detailed feedback from experienced mentors, making it difficult for them to support the large number of people with mental health issues who use peer counseling. Our work aims to leverage large language models to provide contextualized and multi-level feedback to empower peer counselors, especially novices, at scale. To achieve this, we co-design with a group of senior psychotherapy supervisors to develop a multi-level feedback taxonomy, and then construct a publicly available dataset with comprehensive feedback annotations of 400 emotional support conversations. We further design a self-improvement method on top of large language models to enhance the automatic generation of feedback. Via qualitative and quantitative evaluation with domain experts, we demonstrate that our method minimizes the risk of potentially harmful and low-quality feedback generation which is desirable in such high-stakes scenarios.

Most studies on human editing focus merely on syntactic revision operations, failing to capture the intentions behind revision changes, which are essential for facilitating the single and collaborative writing process. In this work, we develop in collaboration with Wikipedia editors a 13-category taxonomy of the semantic intention behind edits in Wikipedia articles. Using labeled article edits, we build a computational classifier of intentions that achieved a micro-averaged F1 score of 0.621. We use this model to investigate edit intention effectiveness: how different types of edits predict the retention of newcomers and changes in the quality of articles, two key concerns for Wikipedia today. Our analysis shows that the types of edits that users make in their first session predict their subsequent survival as Wikipedia editors, and articles in different stages need different types of edits.

In this work, we introduced a corpus for categorizing edit types in Wikipedia. This fine-grained taxonomy of edit types enables us to differentiate editing actions and find editor roles in Wikipedia based on their low-level edit types. To do this, we first created an annotated corpus based on 1,996 edits obtained from 953 article revisions and built machine-learning models to automatically identify the edit categories associated with edits. Building on this automated measurement of edit types, we then applied a graphical model analogous to Latent Dirichlet Allocation to uncover the latent roles in editors’ edit histories. Applying this technique revealed eight different roles editors play, such as Social Networker, Substantive Expert, etc.