The Matthew effect is a notorious issue in Recommender Systems (RSs), i.e., the rich get richer and the poor get poorer, wherein popular items are overexposed while less popular ones are regularly ignored. Most methods examine Matthew effect in static or nearly-static recommendation scenarios. However, the Matthew effect will be increasingly amplified when the user interacts with the system over time. To address these issues, we propose a novel paradigm, Hypergraph-Enhanced Multi-Preference Learning for Alleviating Matthew Effect in Conversational Recommendation (HyCoRec), which aims to alleviate the Matthew effect in conversational recommendation. Concretely, HyCoRec devotes to alleviate the Matthew effect by learning multi-aspect preferences, i.e., item-, entity-, word-, review-, and knowledge-aspect preferences, to effectively generate responses in the conversational task and accurately predict items in the recommendation task when the user chats with the system over time. Extensive experiments conducted on two benchmarks validate that HyCoRec achieves new state-of-the-art performance and the superior of alleviating Matthew effect.

Conversational Recommender System (CRS) aims to explicitly acquire user preferences towards items and attributes through natural language conversations. However, existing CRS methods ask users to provide explicit answers (yes/no) for each attribute they require, regardless of users’ knowledge or interest, which may significantly reduce the user experience and semantic consistency. Furthermore, these methods assume that users like all attributes of the target item and dislike those unrelated to it, which can introduce bias in attribute-level feedback and impede the system’s ability to accurately identify the target item. To address these issues, we propose a more realistic, user-friendly, and explainable CRS framework called Hierarchical User-Interest Tracking for Conversational Recommender System (HutCRS). HutCRS portrays the conversation as a hierarchical interest tree that consists of two stages. In stage I, the system identifies the aspects that the user prefers while the system asks about attributes related to these positive aspects or recommends items in stage II. In addition, we develop a Hierarchical-Interest Policy Learning (HIPL) module to integrate the decision-making process of which aspects to ask and when to ask about attributes or recommend items. Moreover, we classify the attribute-level feedback results to further enhance the system’s ability to capture special information, such as attribute instances that are accepted by users but not presented in their historical interactive data. Extensive experiments on four benchmark datasets demonstrate the superiority of our method. The implementation of HutCRS is publicly available at https://github.com/xinle1129/HutCRS.