Intent detection aims to identify user goals from utterances, and is a ubiquitous step towards the satisfaction of user desired needs in many interaction systems. As dynamic and varied intents arise, models that are capable of identifying new intents promptly are required. However, existing studies usually fine-tune discriminative models on the specific defined intent classes, precluding them from being directly adopted to new intent domains. In this paper, we introduce a generative pre-trained intent model that can recognize new intents from different domains in low-resource scenarios. We reformulate intent detection into a generation task and design descriptive and regularized instructions to guide the model effectively to detect new intents in open domains with no parameter updates. To validate the proposed method, we introduce a new intent detection benchmark, including the Meta-Intent Dataset and three types of representative evaluation settings. We conduct extensive experiments which demonstrate that our method outperforms a range of strong baselines that needs further fine-tuning or domain-specific samples.

Multi-label intent detection aims to assign multiple labels to utterances and attracts increasing attention as a practical task in task-oriented dialogue systems. As dialogue domains change rapidly and new intents emerge fast, the lack of annotated data motivates multi-label few-shot intent detection. However, previous studies are confused by the identical representation of the utterance with multiple labels and overlook the intrinsic intra-class and inter-class interactions. To address these two limitations, we propose a novel dual class knowledge propagation network in this paper. In order to learn well-separated representations for utterances with multiple intents, we first introduce a label-semantic augmentation module incorporating class name information. For better consideration of the inherent intra-class and inter-class relations, an instance-level and a class-level graph neural network are constructed, which not only propagate label information but also propagate feature structure. And we use a simple yet effective method to predict the intent count of each utterance. Extensive experimental results on two multi-label intent datasets have demonstrated that our proposed method outperforms strong baselines by a large margin.

Pre-trained multilingual language models play an important role in cross-lingual natural language understanding tasks. However, existing methods did not focus on learning the semantic structure of representation, and thus could not optimize their performance. In this paper, we propose Multi-level Multilingual Knowledge Distillation (MMKD), a novel method for improving multilingual language models. Specifically, we employ a teacher-student framework to adopt rich semantic representation knowledge in English BERT. We propose token-, word-, sentence-, and structure-level alignment objectives to encourage multiple levels of consistency between source-target pairs and correlation similarity between teacher and student models. We conduct experiments on cross-lingual evaluation benchmarks including XNLI, PAWS-X, and XQuAD. Experimental results show that MMKD outperforms other baseline models of similar size on XNLI and XQuAD and obtains comparable performance on PAWS-X. Especially, MMKD obtains significant performance gains on low-resource languages.