How can we train a dialog model to produce better conversations by learning from human feedback, without the risk of humans teaching it harmful chat behaviors? We start by hosting models online, and gather human feedback from real-time, open-ended conversations, which we then use to train and improve the models using offline reinforcement learning (RL). We identify implicit conversational cues including language similarity, elicitation of laughter, sentiment, and more, which indicate positive human feedback, and embed these in multiple reward functions. A well-known challenge is that learning an RL policy in an offline setting usually fails due to the lack of ability to explore and the tendency to make over-optimistic estimates of future reward. These problems become even harder when using RL for language models, which can easily have a 20,000 action vocabulary and many possible reward functions. We solve the challenge by developing a novel class of offline RL algorithms. These algorithms use KL-control to penalize divergence from a pre-trained prior language model, and use a new strategy to make the algorithm pessimistic, instead of optimistic, in the face of uncertainty. We test the resulting dialog model with ratings from 80 users in an open-domain setting and find it achieves significant improvements over existing deep offline RL approaches. The novel offline RL method is viable for improving any existing generative dialog model using a static dataset of human feedback.

Simple reference games are of central theoretical and empirical importance in the study of situated language use. Although language provides rich, compositional truth-conditional semantics to facilitate reference, speakers and listeners may sometimes lack the overall lexical and cognitive resources to guarantee successful reference through these means alone. However, language also has rich associational structures that can serve as a further resource for achieving successful reference. Here we investigate this use of associational information in a setting where only associational information is available: a simplified version of the popular game Codenames. Using optimal experiment design techniques, we compare a range of models varying in the type of associative information deployed and in level of pragmatic sophistication against human behavior. In this setting we find that listeners’ behavior reflects direct bigram collocational associations more strongly than word-embedding or semantic knowledge graph-based associations and that there is little evidence for pragmatically sophisticated behavior on the part of either speakers or listeners. More generally, we demonstrate the effective use of simple tasks to derive insights into the nature of complex linguistic phenomena.

Previous investigations into detecting mental illnesses through social media have predominately focused on detecting depression through Twitter corpora. In this paper, we study anxiety disorders through personal narratives collected through the popular social media website, Reddit. We build a substantial data set of typical and anxiety-related posts, and we apply N-gram language modeling, vector embeddings, topic analysis, and emotional norms to generate features that accurately classify posts related to binary levels of anxiety. We achieve an accuracy of 91% with vector-space word embeddings, and an accuracy of 98% when combined with lexicon-based features.