Recent advancements in retrieval-augmented generation have demonstrated impressive performance on the question-answering task. However, most previous work predominantly focuses on text-based answers. Although some studies have explored multimodal data, they still fall short in generating comprehensive multimodal answers, especially step-by-step tutorials for accomplishing specific goals. This capability is especially valuable in application scenarios such as enterprise chatbots, customer service systems, and educational platforms. In this paper, we propose a simple and effective framework, MuRAR (Multimodal Retrieval and Answer Refinement). MuRAR starts by generating an initial text answer based on the user’s question. It then retrieves multimodal data relevant to the snippets of the initial text answer. By leveraging the retrieved multimodal data and contextual features, MuRAR refines the initial text answer to create a more comprehensive and informative response. This highly adaptable framework can be easily integrated into an enterprise chatbot to produce multimodal answers with minimal modifications. Human evaluations demonstrate that the multimodal answers generated by MuRAR are significantly more useful and readable than plain text responses. A video demo of MuRAR is available at https://youtu.be/ykGRtyVVQpU.

Recent advancements in Large Language Models and Retrieval-Augmented Generation have boosted interest in domain-specific question-answering for enterprise products. However, AI Assistants often face challenges in multi-product QA settings, requiring accurate responses across diverse domains. Existing multi-domain RAG-QA approaches either query all domains indiscriminately, increasing computational costs and LLM hallucinations, or rely on rigid resource selection, which can limit search results. We introduce MKP-QA, a novel multi-product knowledge-augmented QA framework with probabilistic federated search across domains and relevant knowledge. This method enhances multi-domain search quality by aggregating query-domain and query-passage probabilistic relevance. To address the lack of suitable benchmarks for multi-product QAs, we also present new datasets focused on three Adobe products: Adobe Experience Platform, Target, and Customer Journey Analytics. Our experiments show that MKP-QA significantly boosts multi-product RAG-QA performance in terms of both retrieval accuracy and response quality.

Large Language Models (LLMs) are increasingly integrated into diverse applications. The rapid evolution of LLMs presents opportunities for developers to enhance applications continuously. However, this constant adaptation can also lead to performance regressions during model migrations. While several interactive tools have been proposed to streamline the complexity of prompt engineering, few address the specific requirements of regression testing for LLM Migrations. To bridge this gap, we introduce RETAIN (REgression Testing guided LLM migrAtIoN), a tool designed explicitly for regression testing in LLM Migrations. RETAIN comprises two key components: an interactive interface tailored to regression testing needs during LLM migrations, and an error discovery module that facilitates understanding of differences in model behaviors. The error discovery module generates textual descriptions of various errors or differences between model outputs, providing actionable insights for prompt refinement. Our automatic evaluation and empirical user studies demonstrate that RETAIN, when compared to manual evaluation, enabled participants to identify twice as many errors, facilitated experimentation with 75% more prompts, and achieves 12% higher metric scores in a given time frame.