With the ever-increasing demands on Question Answering (QA) systems for IT operations and maintenance, an efficient and supervised fine-tunable framework is necessary to ensure the data security, private deployment and continuous upgrading. Although Large Language Models (LLMs) have notably improved the open-domain QA’s performance, how to efficiently handle enterprise-exclusive corpora and build domain-specific QA systems are still less-studied for industrial applications. In this paper, we propose a general and comprehensive framework based on Retrieval Augmented Generation (RAG) and facilitate the whole business process of establishing QA systems for IT operations and maintenance. In accordance with the prevailing RAG method, our proposed framework, named with RAG4ITOps, composes of two major stages: (1) Models Fine-tuning & Data Vectorization, and (2) Online QA System Process. At the Stage 1, we leverage a contrastive learning method with two negative sampling strategies to fine-tune the embedding model, and design the instruction templates to fine-tune the LLM with a Retrieval Augmented Fine-Tuning method. At the Stage 2, an efficient process of QA system is built for serving. We collect enterprise-exclusive corpora from the domain of cloud computing, and the extensive experiments show that our method achieves superior results than counterparts on two kinds of QA tasks. Our experiment also provide a case for applying the RAG4ITOps to real-world enterprise-level applications.

Legal Artificial Intelligence (LegalAI) focuses on applying the technology of artificial intelligence, especially natural language processing, to benefit tasks in the legal domain. In recent years, LegalAI has drawn increasing attention rapidly from both AI researchers and legal professionals, as LegalAI is beneficial to the legal system for liberating legal professionals from a maze of paperwork. Legal professionals often think about how to solve tasks from rule-based and symbol-based methods, while NLP researchers concentrate more on data-driven and embedding methods. In this paper, we introduce the history, the current state, and the future directions of research in LegalAI. We illustrate the tasks from the perspectives of legal professionals and NLP researchers and show several representative applications in LegalAI. We conduct experiments and provide an in-depth analysis of the advantages and disadvantages of existing works to explore possible future directions. You can find the implementation of our work from https://github.com/thunlp/CLAIM.