User simulators are agents designed to imitate human users; recent advances have found that Task-oriented Dialogue (ToD) systems optimized toward a user simulator could better satisfy the need of human users. However, this might result in a sub-optimal ToD system if it is tailored to only one ad hoc user simulator, since human users can behave differently. In this paper, we propose a framework called MUST to optimize ToD systems via leveraging Multiple User SimulaTors. The main challenges of implementing MUST fall in 1) how to adaptively determine which user simulator to interact with the ToD system at each optimization step, since the ToD system might be over-fitted to some specific user simulators, and simultaneously under-fitted to some others; 2) how to avoid catastrophic forgetting of the adaption for a simulator that is not selected for several consecutive optimization steps.To tackle these challenges, we formulate MUST as a Multi-armed bandits (MAB) problem and provide a method called MUST_adaptive that balances i) the boosting adaption for adaptive interactions between different user simulators and the ToD system andii) the uniform adaption to avoid the catastrophic forgetting issue.With both automatic evaluations and human evaluations, our experimental results on MultiWOZ show that the dialogue system trained by MUST achieves a better performance than those trained by a single user simulator. It also has a better generalization ability when testing with unseen user simulators.

With the advances in deep learning, tremendous progress has been made with chit-chat dialogue systems and task-oriented dialogue systems. However, these two systems are often tackled separately in current methods. To achieve more natural interaction with humans, dialogue systems need to be capable of both chatting and accomplishing tasks. To this end, we propose a unified dialogue system (UniDS) with the two aforementioned skills. In particular, we design a unified dialogue data schema, compatible for both chit-chat and task-oriented dialogues. Besides, we propose a two-stage training method to train UniDS based on the unified dialogue data schema. UniDS does not need to adding extra parameters to existing chit-chat dialogue systems. Experimental results demonstrate that the proposed UniDS works comparably well as the state-of-the-art chit-chat dialogue systems and task-oriented dialogue systems. More importantly, UniDS achieves better robustness than pure dialogue systems and satisfactory switch ability between two types of dialogues.