We propose AnyTOD, an end-to-end, zero-shot task-oriented dialog (TOD) system capable of zero-shot adaptation onto unseen tasks or domains. We view TOD as a program executed by a language model (LM), where program logic and ontology is provided by a designer as a schema. To enable generalization to unseen schemas and programs without prior training, AnyTOD adopts a neuro-symbolic approach. A neural LM keeps track of events that occur during a conversation, and a symbolic program implementing dialog policy is executed to recommend actions AnyTOD should take. This approach drastically reduces data annotation and model training requirements, addressing the enduring challenge of rapidly adapting a TOD system to unseen tasks and domains. We demonstrate state-of-the-art results on STAR, ABCD and SGD benchmarks. We also demonstrate strong zero-shot transfer ability in low-resource settings, such as zero-shot transfer onto MultiWOZ. In addition, we release STARv2, an updated version of the STAR dataset with richer annotations, for benchmarking zero-shot task transfer for end-to-end TOD models.

Conversational recommendation systems (CRS) aim to recommend suitable items to users through natural language conversation. However, most CRS approaches do not effectively utilize the signal provided by these conversations. They rely heavily on explicit external knowledge e.g., knowledge graphs to augment the models’ understanding of the items and attributes, which is quite hard to scale. To alleviate this, we propose an alternative information retrieval (IR)-styled approach to the CRS item recommendation task, where we represent conversations as queries and items as documents to be retrieved. We expand the document representation used for retrieval with conversations from the training set. With a simple BM25-based retriever, we show that our task formulation compares favorably with much more complex baselines using complex external knowledge on a popular CRS benchmark. We demonstrate further improvements using user-centric modeling and data augmentation to counter the cold start problem for CRSs.

Most research on task oriented dialog modeling is based on written text input. However, users interact with practical dialog systems often using speech as input. Typically, systems convert speech into text using an Automatic Speech Recognition (ASR) system, introducing errors. Furthermore, these systems do not address the differences in written and spoken language. The research on this topic is stymied by the lack of a public corpus. Motivated by these considerations, our goal in hosting the speech-aware dialog state tracking challenge was to create a public corpus or task which can be used to investigate the performance gap between the written and spoken forms of input, develop models that could alleviate this gap, and establish whether Text-to-Speech-based (TTS) systems is a reasonable surrogate to the more-labor intensive human data collection. We created three spoken versions of the popular written-domain MultiWoz task – (a) TTS-Verbatim: written user inputs were converted into speech waveforms using a TTS system, (b) Human-Verbatim: humans spoke the user inputs verbatim, and (c) Human-paraphrased: humans paraphrased the user inputs. Additionally, we provided different forms of ASR output to encourage wider participation from teams that may not have access to state-of-the-art ASR systems. These included ASR transcripts, word time stamps, and latent representations of the audio (audio encoder outputs). In this paper, we describe the corpus, report results from participating teams, provide preliminary analyses of their results, and summarize the current state-of-the-art in this domain.

Building universal dialogue systems that operate across multiple domains/APIs and generalize to new ones with minimal overhead is a critical challenge. Recent works have leveraged natural language descriptions of schema elements to enable such systems; however, descriptions only indirectly convey schema semantics. In this work, we propose Show, Don’t Tell, which prompts seq2seq models with a labeled example dialogue to show the semantics of schema elements rather than tell the model through descriptions. While requiring similar effort from service developers as generating descriptions, we show that using short examples as schema representations with large language models results in state-of-the-art performance on two popular dialogue state tracking benchmarks designed to measure zero-shot generalization - the Schema-Guided Dialogue dataset and the MultiWOZ leave-one-out benchmark.

Recent work has shown advantages of incorporating knowledge graphs (KGs) into BERT for various NLP tasks. One common way is to feed entity embeddings as an additional input during pre-training. There are two limitations to such a method. First, to train the entity embeddings to include rich information of factual knowledge, it typically requires access to the entire KG. This is challenging for KGs with daily changes (e.g., Wikidata). Second, it requires a large scale pre-training corpus with entity annotations and high computational cost during pre-training. In this work, we efficiently construct entity embeddings only from the type knowledge, that does not require access to the entire KG. Although the entity embeddings contain only local information, they perform very well when combined with context. Furthermore, we show that our entity embeddings, constructed from BERT’s input embeddings, can be directly incorporated into the fine-tuning phase without requiring any specialized pre-training. In addition, these entity embeddings can also be constructed on the fly without requiring a large memory footprint to store them. Finally, we propose task-specific models that incorporate our entity embeddings for entity linking, entity typing, and relation classification. Experiments show that our models have comparable or superior performance to existing models while being more resource efficient.

In human-human conversations, Context Tracking deals with identifying important entities and keeping track of their properties and relationships. This is a challenging problem that encompasses several subtasks such as slot tagging, coreference resolution, resolving plural mentions and entity linking. We approach this problem as an end-to-end modeling task where the conversational context is represented by an entity repository containing the entity references mentioned so far, their properties and the relationships between them. The repository is updated turn-by-turn, thus making training and inference computationally efficient even for long conversations. This paper lays the groundwork for an investigation of this framework in two ways. First, we release Contrack, a large scale human-human conversation corpus for context tracking with people and location annotations. It contains over 7000 conversations with an average of 11.8 turns, 5.8 entities and 15.2 references per conversation. Second, we open-source a neural network architecture for context tracking. Finally we compare this network to state-of-the-art approaches for the subtasks it subsumes and report results on the involved tradeoffs.

We study the pre-train + fine-tune strategy for data-to-text tasks. Our experiments indicate that text-to-text pre-training in the form of T5 (Raffel et al., 2019), enables simple, end-to-end transformer based models to outperform pipelined neural architectures tailored for data-to-text generation, as well as alternatives such as BERT and GPT-2. Importantly, T5 pre-training leads to better generalization, as evidenced by large improvements on out-ofdomain test sets. We hope our work serves as a useful baseline for future research, as transfer learning becomes ever more prevalent for data-to-text tasks.

MultiWOZ is a well-known task-oriented dialogue dataset containing over 10,000 annotated dialogues spanning 8 domains. It is extensively used as a benchmark for dialogue state tracking. However, recent works have reported presence of substantial noise in the dialogue state annotations. MultiWOZ 2.1 identified and fixed many of these erroneous annotations and user utterances, resulting in an improved version of this dataset. This work introduces MultiWOZ 2.2, which is a yet another improved version of this dataset. Firstly, we identify and fix dialogue state annotation errors across 17.3% of the utterances on top of MultiWOZ 2.1. Secondly, we redefine the ontology by disallowing vocabularies of slots with a large number of possible values (e.g., restaurant name, time of booking). In addition, we introduce slot span annotations for these slots to standardize them across recent models, which previously used custom string matching heuristics to generate them. We also benchmark a few state of the art dialogue state tracking models on the corrected dataset to facilitate comparison for future work. In the end, we discuss best practices for dialogue data collection that can help avoid annotation errors.

Virtual assistants such as Google Assistant, Amazon Alexa, and Apple Siri enable users to interact with a large number of services and APIs on the web using natural language. In this work, we investigate two methods for Natural Language Generation (NLG) using a single domain-independent model across a large number of APIs. First, we propose a schema-guided approach which conditions the generation on a schema describing the API in natural language. Our second method investigates the use of a small number of templates, growing linearly in number of slots, to convey the semantics of the API. To generate utterances for an arbitrary slot combination, a few simple templates are first concatenated to give a semantically correct, but possibly incoherent and ungrammatical utterance. A pre-trained language model is subsequently employed to rewrite it into coherent, natural sounding text. Through automatic metrics and human evaluation, we show that our method improves over strong baselines, is robust to out-of-domain inputs and shows improved sample efficiency.

Recent advances in neural sequence-to-sequence models have led to promising results for several language generation-based tasks, including dialogue response generation, summarization, and machine translation. However, these models are known to have several problems, especially in the context of chit-chat based dialogue systems: they tend to generate short and dull responses that are often too generic. Furthermore, these models do not ground conversational responses on knowledge and facts, resulting in turns that are not accurate, informative and engaging for the users. In this paper, we propose and experiment with a series of response generation models that aim to serve in the general scenario where in addition to the dialogue context, relevant unstructured external knowledge in the form of text is also assumed to be available for models to harness. Our proposed approach extends pointer-generator networks (See et al., 2017) by allowing the decoder to hierarchically attend and copy from external knowledge in addition to the dialogue context. We empirically show the effectiveness of the proposed model compared to several baselines including (Ghazvininejadet al., 2018; Zhang et al., 2018) through both automatic evaluation metrics and human evaluation on ConvAI2 dataset.

Understanding and conversing about dynamic scenes is one of the key capabilities of AI agents that navigate the environment and convey useful information to humans. Video question answering is a specific scenario of such AI-human interaction where an agent generates a natural language response to a question regarding the video of a dynamic scene. Incorporating features from multiple modalities, which often provide supplementary information, is one of the challenging aspects of video question answering. Furthermore, a question often concerns only a small segment of the video, hence encoding the entire video sequence using a recurrent neural network is not computationally efficient. Our proposed question-guided video representation module efficiently generates the token-level video summary guided by each word in the question. The learned representations are then fused with the question to generate the answer. Through empirical evaluation on the Audio Visual Scene-aware Dialog (AVSD) dataset, our proposed models in single-turn and multi-turn question answering achieve state-of-the-art performance on several automatic natural language generation evaluation metrics.

This paper presents a novel approach for multi-task learning of language understanding (LU) and dialogue state tracking (DST) in task-oriented dialogue systems. Multi-task training enables the sharing of the neural network layers responsible for encoding the user utterance for both LU and DST and improves performance while reducing the number of network parameters. In our proposed framework, DST operates on a set of candidate values for each slot that has been mentioned so far. These candidate sets are generated using LU slot annotations for the current user utterance, dialogue acts corresponding to the preceding system utterance and the dialogue state estimated for the previous turn, enabling DST to handle slots with a large or unbounded set of possible values and deal with slot values not seen during training. Furthermore, to bridge the gap between training and inference, we investigate the use of scheduled sampling on LU output for the current user utterance as well as the DST output for the preceding turn.