While enabling large language models to implement function calling (known as APIs) can greatly enhance the performance of Large Language Models (LLMs), function calling is still a challenging task due to the complicated relations between different APIs, especially in a context-learning setting without fine-tuning. This paper introduces “Reverse Chain”, a controllable, target-driven approach designed to empower LLMs with the capability to operate external APIs only via prompts. Recognizing that most LLMs have limited tool-use capabilities, Reverse Chain limits LLMs to executing simple tasks, e.g., API Selection and Argument Completion. Furthermore, to manage a controllable multi-function calling, Reverse Chain adopts a generic rule-based on a backward reasoning process. This rule determines when to do API selection or Argument completion. To evaluate the multi-tool-use capability of LLMs, we have released a compositional multi-tool task dataset, available at https://github.com/zhangyingerjelly/reverse-chain. Extensive numerical experiments validate the remarkable proficiency of Reverse Chain in managing multiple API calls.

Through an online customer service application, we have collected many conversations between customer service agents and customers. Building a knowledge production system can help reduce the labor cost of maintaining the FAQ database for the customer service chatbot, whose core module is question answering (QA) on these conversations. However, most existing researches focus on document-based QA tasks, and there is a lack of researches on conversation-based QA and related datasets, especially in Chinese language. The challenges of conversation-based QA include: 1) answers may be scattered among multiple dialogue turns; 2) understanding complex dialogue contexts is more complicated than documents. To address these challenges, we propose a multi-span extraction model on this task and introduce continual pre-training and multi-task learning schemes to further improve model performance. To validate our approach, we construct two Chinese datasets using dialogues as the knowledge source, namely cs-qaconv and kd-qaconv, respectively. Experimental results demonstrate that the proposed model outperforms the baseline on both datasets. The online application also verifies the effectiveness of our method. The dataset kd-qaconv will be released publicly for research purposes.

Sequence-to-sequence (seq2seq) models have achieved great success in semantic parsing tasks, but they tend to struggle on out-of-distribution (OOD) data. Despite recent progress, robust semantic parsing on large-scale tasks with combined challenges from both compositional generalization and natural language variations remains an unsolved problem. To promote research in this area, this work presents CUDON, a large-scale dialogue dataset in Chinese language, particularly designed for evaluating compositional generalization of semantic parsing. The dataset contains about ten thousand multi-turn complex queries, and provides multiple splits with different degrees of train-test distribution divergence. We have investigated improving compositional generalization with grammar-based decodering on this dataset. With specially designed grammars leveraging program schema, we are able to substantially improve accuracy of seq2seq semantic parsers on OOD splits: A LSTM-based parser using a Context-free Grammar (CFG) achieves over 25% higher accuracy than a standard seq2seq baseline; a parser using Tree-Substitution Grammar (TSG) improves parsing speed five to seven times over the CFG parser with only a small accuracy loss. The grammar-based LSTM parsers also outperforms BART- and T5-based seq2seq parsers on the OOD splits, despite having less than one tenth of parameters and no pretraining. We also verified our approach on the SMCalflow-CS dataset, particularly, on the zero-shot learning task.

Leveraging knowledge from multiple tasks through introducing a small number of task specific parameters into each transformer layer, also known as adapters, receives much attention recently. However, adding an extra fusion layer to implement knowledge composition not only increases the inference time but also is non-scalable for some applications. To avoid these issues, we propose a two-stage knowledge distillation algorithm called AdapterDistillation. In the first stage, we extract task specific knowledge by using local data to train a student adapter. In the second stage, we distill the knowledge from the existing teacher adapters into the student adapter to help its inference. Extensive experiments on frequently asked question retrieval in task-oriented dialog systems validate the efficiency of AdapterDistillation. We show that AdapterDistillation outperforms existing algorithms in terms of accuracy, resource consumption and inference time.

Human language understanding operates at multiple levels of granularity (e.g., words, phrases, and sentences) with increasing levels of abstraction that can be hierarchically combined. However, existing deep models with stacked layers do not explicitly model any sort of hierarchical process. In this paper, we propose a recursive Transformer model based on differentiable CKY style binary trees to emulate this composition process, and we extend the bidirectional language model pre-training objective to this architecture, attempting to predict each word given its left and right abstraction nodes. To scale up our approach, we also introduce an efficient pruning and growing algorithm to reduce the time complexity and enable encoding in linear time. Experimental results on language modeling and unsupervised parsing show the effectiveness of our approach.