In human-computer conversations, extracting entities such as names, street addresses and email addresses from speech is a challenging task. In this paper, we study the impact of fine-tuning pre-trained speech encoders on extracting spoken entities in human-readable form directly from speech without the need for text transcription. We illustrate that such a direct approach optimizes the encoder to transcribe only the entity relevant portions of speech ignoring the superfluous portions such as carrier phrases, or spell name entities. In the context of dialog from an enterprise virtual agent, we demonstrate that the 1-step approach outperforms the typical 2-step approach which first generates lexical transcriptions followed by text-based entity extraction for identifying spoken entities.

Recent studies have made some progress in refining end-to-end (E2E) speech recognition encoders by applying Connectionist Temporal Classification (CTC) loss to enhance named entity recognition within transcriptions. However, these methods have been constrained by their exclusive use of the ASCII character set, allowing only a limited array of semantic labels. We propose 1SPU, a 1-step Speech Processing Unit which can recognize speech events (e.g: speaker change) or an NL event (Intent, Emotion) while also transcribing vocal content. It extends the E2E automatic speech recognition (ASR) system’s vocabulary by adding a set of unused placeholder symbols, conceptually akin to the <pad> tokens used in sequence modeling. These placeholders are then assigned to represent semantic events (in form of tags) and are integrated into the transcription process as distinct tokens. We demonstrate notable improvements on the SLUE benchmark and yields results that are on par with those for the SLURP dataset. Additionally, we provide a visual analysis of the system’s proficiency in accurately pinpointing meaningful tokens over time, illustrating the enhancement in transcription quality through the utilization of supplementary semantic tags.

Spoken language understanding tasks usually rely on pipelines involving complex processing blocks such as voice activity detection, speaker diarization and Automatic speech recognition (ASR). We propose a novel framework for predicting utterance level labels directly from speech features, thus removing the dependency on first generating transcripts, and transcription free behavioral coding. Our classifier uses a pretrained Speech-2-Vector encoder as bottleneck to generate word-level representations from speech features. This pretrained encoder learns to encode speech features for a word using an objective similar to Word2Vec. Our proposed approach just uses speech features and word segmentation information for predicting spoken utterance-level target labels. We show that our model achieves competitive results to other state-of-the-art approaches which use transcribed text for the task of predicting psychotherapy-relevant behavior codes.

We present a novel multi-task modeling approach to learning multilingual distributed representations of text. Our system learns word and sentence embeddings jointly by training a multilingual skip-gram model together with a cross-lingual sentence similarity model. Our architecture can transparently use both monolingual and sentence aligned bilingual corpora to learn multilingual embeddings, thus covering a vocabulary significantly larger than the vocabulary of the bilingual corpora alone. Our model shows competitive performance in a standard cross-lingual document classification task. We also show the effectiveness of our method in a limited resource scenario.

Summarization of spoken conversations is a challenging task, since it requires deep understanding of dialogs. Abstractive summarization techniques rely on linking the summary sentences to sets of original conversation sentences, i.e. communities. Unfortunately, such linking information is rarely available or requires trained annotators. We propose and experiment automatic community creation using cosine similarity on different levels of representation: raw text, WordNet SynSet IDs, and word embeddings. We show that the abstractive summarization systems with automatic communities significantly outperform previously published results on both English and Italian corpora.

We present the implementation of an autonomous chatbot, SHIHbot, deployed on Facebook, which answers a wide variety of sexual health questions on HIV/AIDS. The chatbot’s response database is com-piled from professional medical and public health resources in order to provide reliable information to users. The system’s backend is NPCEditor, a response selection platform trained on linked questions and answers; to our knowledge this is the first retrieval-based chatbot deployed on a large public social network.

We examine differences in portrayal of characters in movies using psycholinguistic and graph theoretic measures computed directly from screenplays. Differences are examined with respect to characters’ gender, race, age and other metadata. Psycholinguistic metrics are extrapolated to dialogues in movies using a linear regression model built on a set of manually annotated seed words. Interesting patterns are revealed about relationships between genders of production team and the gender ratio of characters. Several correlations are noted between gender, race, age of characters and the linguistic metrics.

The purpose of the current investigation is to predict post-editor profiles based on user behaviour and demographics using machine learning techniques to gain a better understanding of post-editor styles. Our study extracts process unit features from the CasMaCat LS14 database from the CRITT Translation Process Research Database (TPR-DB). The analysis has two main research goals: We create n-gram models based on user activity and part-of-speech sequences to automatically cluster post-editors, and we use discriminative classifier models to characterize post-editors based on a diverse range of translation process features. The classification and clustering of participants resulting from our study suggest this type of exploration could be used as a tool to develop new translation tool features or customization possibilities.