Users often leave feedback on a myriad of aspects of a product which, if leveraged successfully, can help yield useful insights that can lead to further improvements down the line. Detecting actionable insights can be challenging owing to large amounts of data as well as the absence of labels in real-world scenarios. In this work, we present an aggregation and graph-based ranking strategy for unsupervised detection of these insights from real-world, noisy, user-generated feedback. Our proposed approach significantly outperforms strong baselines on two real-world user feedback datasets and one academic dataset.

Previous studies on question answering over knowledge graphs have typically operated over a single knowledge graph (KG). This KG is assumed to be known a priori and is lever- aged similarly for all users’ queries during inference. However, such an assumption is not applicable to real-world settings, such as health- care, where one needs to handle queries of new users over unseen KGs during inference. Furthermore, privacy concerns and high computational costs render it infeasible to query the single KG that has information about all users while answering a specific user’s query. The above concerns motivate our question answer- ing setting over personalized knowledge graphs (PERKGQA) where each user has restricted access to their KG. We observe that current state-of-the-art KGQA methods that require learning prior node representations fare poorly. We propose two complementary approaches, PATHCBR and PATHRGCN for PERKGQA. The former is a simple non-parametric technique that employs case-based reasoning, while the latter is a parametric approach using graph neural networks. Our proposed methods circumvent learning prior representations, can generalize to unseen KGs, and outperform strong baselines on an academic and an internal dataset by 6.5% and 10.5%.

Legalese can often be filled with verbose domain-specific jargon which can make it challenging to understand and use for non-experts. Creating succinct summaries of legal documents often makes it easier for user comprehension. However, obtaining labeled data for every domain of legal text is challenging, which makes cross-domain transferability of text generation models for legal text, an important area of research. In this paper, we explore the ability of existing state-of-the-art T5 & BART-based summarization models to transfer across legal domains. We leverage publicly available datasets across four domains for this task, one of which is a new resource for summarizing privacy policies, that we curate and release for academic research. Our experiments demonstrate the low cross-domain transferability of these models, while also highlighting the benefits of combining different domains. Further, we compare the effectiveness of standard metrics for this task and illustrate the vast differences in their performance.

Leveraging large amounts of unlabeled data using Transformer-like architectures, like BERT, has gained popularity in recent times owing to their effectiveness in learning general representations that can then be further fine-tuned for downstream tasks to much success. However, training these models can be costly both from an economic and environmental standpoint. In this work, we investigate how to effectively use unlabeled data: by exploring the task-specific semi-supervised approach, Cross-View Training (CVT) and comparing it with task-agnostic BERT in multiple settings that include domain and task relevant English data. CVT uses a much lighter model architecture and we show that it achieves similar performance to BERT on a set of sequence tagging tasks, with lesser financial and environmental impact.

The text we see in social media suffers from lots of undesired characterstics like hatespeech, abusive language, insults etc. The nature of this text is also very different compared to the traditional text we see in news with lots of obfuscated words, intended typos. This poses several robustness challenges to many natural language processing (NLP) techniques developed for traditional text. Many techniques proposed in the recent times such as charecter encoding models, subword models, byte pair encoding to extract subwords can aid in dealing with few of these nuances. In our work, we analyze the effectiveness of each of the above techniques, compare and contrast various word decomposition techniques when used in combination with others. We experiment with recent advances of finetuning pretrained language models, and demonstrate their robustness to domain shift. We also show our approaches achieve state of the art performance on Wikipedia attack, toxicity datasets, and Twitter hatespeech dataset.