In today’s dynamic world, providing inclusive and personalized support for individuals with physical disabilities is imperative. With diverse needs and preferences, tailored assistance according to user personas is crucial. In this paper, we introduce ABLE (Adaptive, Bespoke, Listen and Empathetic), a Conversational Support System for Physical Disabilities. By tracking user personas, including gender, age, and personality traits based on the OCEAN model, ABLE ensures that support interactions are uniquely tailored to each user’s characteristics and preferences. Moreover, integrating politeness and empathy levels in responses enhances user satisfaction and engagement, fostering a supportive and respectful environment. The development of ABLE involves compiling a comprehensive conversational dataset enriched with user profile annotations. Leveraging reinforcement learning techniques and diverse reward mechanisms, ABLE trains a model to generate responses aligned with individual user profiles while maintaining appropriate levels of politeness and empathy. Based on rigorous empirical analysis encompassing automatic and human evaluation metrics based on persona-consistency, politeness accuracy, empathy accuracy, perplexity, and conversation coherence, the efficacy of ABLE is assessed. Our findings underscore ABLE’s success in delivering tailored support to individuals grappling with physical disabilities. To the best of our knowledge, this is the very first attempt towards building a user’s persona-oriented physical disability support system.

Large language models can accumulate incorrect or outdated knowledge as the real world evolves. Compared to typical solutions such as retraining, retrieval augmented generation, model editing offers an effective yet low cost solution to address this issue. However, existing model editing algorithms employ manual selection of edit layers, which requires prior domain knowledge or expensive architecture-specific empirical layer selection methods, such as causal tracing. In this work, we propose SaLEM (Salient Layers Editing Model), an efficient solution for data driven layer selection for the model editing task. Our solution utilizes layer-wise saliency maps for layer selection, and matches the accuracy of prior approaches but with only 1/3 of their edits, enabling efficient updates to the parametric knowledge in large language models.

In Medicare question-answering (QA) tasks, the need for effective systems is pivotal in delivering accurate responses to intricate medical queries. However, existing approaches often struggle to grasp the intricate logical structures and relationships inherent in medical contexts, thus limiting their capacity to furnish precise and nuanced answers. In this work, we address this gap by proposing a novel Abstractive QA system MedLogic-AQA that harnesses first-order logic-based rules extracted from both context and questions to generate well-grounded answers. Through initial experimentation, we identified six pertinent first-order logical rules, which were then used to train a Logic-Understanding (LU) model capable of generating logical triples for a given context, question, and answer. These logic triples are then integrated into the training of MediLogic-AQA, enabling reasoned and coherent reasoning during answer generation. This distinctive fusion of logical reasoning with abstractive question answering equips our system to produce answers that are logically sound, relevant, and engaging. Evaluation with respect to both automated and human-based demonstrates the robustness of MedLogic-AQA against strong baselines. Through empirical assessments and case studies, we validate the efficacy of MedLogic-AQA in elevating the quality and comprehensiveness of answers in terms of reasoning as well as informativeness.

The World Health Organization (WHO) has significantly emphasized the need for mental health care. The social stigma associated with mental illness prevents individuals from addressing their issues and getting assistance. In such a scenario, the relevance of online counseling has increased dramatically. The feelings and attitudes that a client and a counselor express towards each other result in a higher or lower counseling experience. A counselor should be friendly and gain clients’ trust to make them share their problems comfortably. Thus, it is essential for the counselor to adequately comprehend the client’s emotions and ensure client’s welfare, i.e. s/he should adapt and deal with the clients politely and empathetically to provide a pleasant, cordial and personalized experience. Motivated by this, in this work, we attempt to build a novel Polite and empAthetic counseLing conversational agent PAL to lay down the counseling support to substance addict and crime victims. To have client’s emotion-based polite and empathetic responses, two counseling datasets laying down the counseling support to substance addicts and crime victims are annotated. These annotated datasets are used to build PAL in a reinforcement learning framework. A novel reward function is formulated to ensure correct politeness and empathy preferences as per client’s emotions with naturalness and non-repetitiveness in responses. Thorough automatic and human evaluation showcase the usefulness and strength of the designed novel reward function. Our proposed system is scalable and can be easily modified with different modules of preference models as per need.

The shortage of therapists for mental health patients emphasizes the importance of globally accessible dialogue systems alleviating their issues. To have effective interpersonal psychotherapy, these systems must exhibit politeness and empathy when needed. However, these factors may vary as per the user’s gender, age, persona, and sentiment. Hence, in order to establish trust and provide a personalized cordial experience, it is essential that generated responses should be tailored to individual profiles and attributes. Focusing on this objective, we propose e-THERAPIST, a novel polite interpersonal psychotherapy dialogue system to address issues like depression, anxiety, schizophrenia, etc. We begin by curating a unique conversational dataset for psychotherapy, called PsyCon. It is annotated at two levels: (i) dialogue-level - including user’s profile information (gender, age, persona) and therapist’s psychotherapeutic approach; and (ii) utterance-level - encompassing user’s sentiment and therapist’s politeness, and interpersonal behaviour. Then, we devise a novel reward model to adapt correct polite interpersonal behaviour and use it to train e-THERAPIST on PsyCon employing NLPO loss. Our extensive empirical analysis validates the effectiveness of each component of the proposed e-THERAPIST demonstrating its potential impact in psychotherapy settings.

Although there has been a plethora of work on open-domain conversational systems, most of the systems lack the mechanism of controlling the concept transitions in a dialogue. For activities like switching from casual chit-chat to task-oriented conversation, an agent with the ability to manage the flow of concepts in a conversation might be helpful. The user would find the dialogue more engaging and be more receptive to such transitions if these concept transitions were made while taking into account the user’s persona. Focusing on persona-aware concept transitions, we propose a Reinforced Persona-aware Topic-guiding Conversational System (RPTCS). Due to the lack of a persona-aware topic transition dataset, we propose a novel conversation dataset creation mechanism in which the conversational agent leads the discourse to drift to a set of target concepts depending on the persona of the speaker and the context of the conversation. To avoid scarcely available expensive human resource, the entire data-creation process is mostly automatic with human-in-loop only for quality checks. This created conversational dataset named PTCD is used to develop the RPTCS in two steps. First, a maximum likelihood estimation loss-based conversational model is trained on PTCD. Then this trained model is fine-tuned in a Reinforcement Learning (RL) framework by employing novel reward functions to assure persona, topic, and context consistency with non-repetitiveness in generated responses. Our experimental results demonstrate the strength of the proposed system with respect to strong baselines.

Persuasion is an intricate process involving empathetic connection between two individuals. Plain persuasive responses may make a conversation non-engaging. Even the most well-intended and reasoned persuasive conversations can fall through in the absence of empathetic connection between the speaker and listener. In this paper, we propose a novel task of incorporating empathy when generating persuasive responses. We develop an empathetic persuasive dialogue system by fine-tuning a maximum likelihood Estimation (MLE)-based language model in a reinforcement learning (RL) framework. To design feedbacks for our RL-agent, we define an effective and efficient reward function considering consistency, repetitiveness, emotion and persuasion rewards to ensure consistency, non-repetitiveness, empathy and persuasiveness in the generated responses. Due to lack of emotion annotated persuasive data, we first annotate the existing Persuaion For Good dataset with emotions, then build transformer based classifiers to provide emotion based feedbacks to our RL agent. Experimental results confirm that our proposed model increases the rate of generating persuasive responses as compared to the available state-of-the-art dialogue models while making the dialogues empathetically more engaging and retaining the language quality in responses.

Persuasive conversations for a social cause often require influencing other person’s attitude or intention that may fail even with compelling arguments. The use of emotions and different types of polite tones as needed with facts may enhance the persuasiveness of a message. To incorporate these two aspects, we propose a polite, empathetic persuasive dialogue system (PEPDS). First, in a Reinforcement Learning setting, a Maximum Likelihood Estimation loss based model is fine-tuned by designing an efficient reward function consisting of five different sub rewards viz. Persuasion, Emotion, Politeness-Strategy Consistency, Dialogue-Coherence and Non-repetitiveness. Then, to generate empathetic utterances for non-empathetic ones, an Empathetic transfer model is built upon the RL fine-tuned model. Due to the unavailability of an appropriate dataset, by utilizing the PERSUASIONFORGOOD dataset, we create two datasets, viz. EPP4G and ETP4G. EPP4G is used to train three transformer-based classification models as per persuasiveness, emotion and politeness strategy to achieve respective reward feedbacks. The ETP4G dataset is used to train an empathetic transfer model. Our experimental results demonstrate that PEPDS increases the rate of persuasive responses with emotion and politeness acknowledgement compared to the current state-of-the-art dialogue models, while also enhancing the dialogue’s engagement and maintaining the linguistic quality.