There is an emerging trend to use large language models (LLMs) to reason about complex goals and orchestrate a set of pluggable tools or APIs to accomplish a goal. This functionality could, among other use cases, be used to build personal assistants for knowledge workers. While there are impressive demos of LLMs being used as autonomous agents or for tool composition, these solutions are not ready mission-critical enterprise settings. For example, they are brittle to input changes, and can produce inconsistent results for the same inputs. These use cases have many open problems in an exciting area of NLP research, such as trust and explainability, consistency and reproducibility, adherence to guardrails and policies, best practices for composable tool design, and the need for new metrics and benchmarks. This vision paper illustrates some examples of LLM-based autonomous agents that reason and compose tools, highlights cases where they fail, surveys some of the recent efforts in this space, and lays out the research challenges to make these solutions viable for enterprises.

Dialogue State Tracking (DST), a key component of task-oriented conversation systems, represents user intentions by determining the values of pre-defined slots in an ongoing dialogue. Existing approaches use hand-crafted templates and additional slot information to fine-tune and prompt large pre-trained language models and elicit slot values from the dialogue context. Significant manual effort and domain knowledge is required to design effective prompts, limiting the generalizability of these approaches to new domains and tasks. In this work, we propose DiSTRICT, a generalizable in-context tuning approach for DST that retrieves highly relevant training examples for a given dialogue to fine-tune the model without any hand-crafted templates. Experiments with the MultiWOZ benchmark datasets show that DiSTRICT outperforms existing approaches in various zero-shot and few-shot settings using a much smaller model, thereby providing an important advantage for real-world deployments that often have limited resource availability.

The popularity of conversational digital assistants has resulted in the availability of large amounts of conversational data which can be utilized for improved user experience and personalized response generation. Building these assistants using popular large language models like ChatGPT also require additional emphasis on prompt engineering and evaluation methods. Textual similarity metrics are a key ingredient for such analysis and evaluations. While many similarity metrics have been proposed in the literature, they have not proven effective for task-oriented conversations as they do not take advantage of unique conversational features. To address this gap, we present TaskDiff, a novel conversational similarity metric that utilizes different dialogue components (utterances, intents, and slots) and their distributions to compute similarity. Extensive experimental evaluation of TaskDiff on a benchmark dataset demonstrates its superior performance and improved robustness over other related approaches.