Due to the dialogue characteristics of unstructured contexts and multi-parties with first-person perspective, many successful text summarization works have failed when dealing with dialogue summarization. In dialogue summarization task, the input dialogue is usually spoken style with ellipsis and co-references but the output summaries are more formal and complete. Therefore, the dialogue summarization model should be able to complete the ellipsis content and co-reference information and then produce a suitable summary accordingly. However, the current state-of-the-art models pay more attention on the topic or structure of summary, rather than the consistency of dialogue summary with its input dialogue context, which may suffer from the personal and logical inconsistency problem. In this paper, we propose a new model, named ReWriteSum, to tackle this problem. Firstly, an utterance rewriter is conducted to complete the ellipsis content of dialogue content and then obtain the rewriting utterances. Then, the co-reference data augmentation mechanism is utilized to replace the referential person name with its specific name to enhance the personal information. Finally, the rewriting utterances and the co-reference replacement data are used in the standard BART model. Experimental results on both SAMSum and DialSum datasets show that our ReWriteSum significantly outperforms baseline models, in terms of both metric-based and human evaluations. Further analysis on multi-speakers also shows that ReWriteSum can obtain relatively higher improvement with more speakers, validating the correctness and property of ReWriteSum.

Knowledge data are massive and widespread in the real-world, which can serve as good external sources to enrich conversations. However, in knowledge-grounded conversations, current models still lack the fine-grained control over knowledge selection and integration with dialogues, which finally leads to the knowledge-irrelevant response generation problems: 1) knowledge selection merely relies on the dialogue context, ignoring the inherent knowledge transitions along with conversation flows; 2) the models often over-fit during training, resulting with incoherent response by referring to unrelated tokens from specific knowledge content in the testing phase; 3) although response is generated upon the dialogue history and knowledge, the models often tend to overlook the selected knowledge, and hence generates knowledge-irrelevant response. To address these problems, we proposed to explicitly model the knowledge transition in sequential multi-turn conversations by abstracting knowledge into topic tags. Besides, to fully utilizing the selected knowledge in generative process, we propose pre-training a knowledge-aware response generator to pay more attention on the selected knowledge. In particular, a sequential knowledge transition model equipped with a pre-trained knowledge-aware response generator (SKT-KG) formulates the high-level knowledge transition and fully utilizes the limited knowledge data. Experimental results on both structured and unstructured knowledge-grounded dialogue benchmarks indicate that our model achieves better performance over baseline models.

Despite the success of neural dialogue systems in achieving high performance on the leader-board, they cannot meet users’ requirements in practice, due to their poor reasoning skills. The underlying reason is that most neural dialogue models only capture the syntactic and semantic information, but fail to model the logical consistency between the dialogue history and the generated response. Recently, a new multi-turn dialogue reasoning task has been proposed, to facilitate dialogue reasoning research. However, this task is challenging, because there are only slight differences between the illogical response and the dialogue history. How to effectively solve this challenge is still worth exploring. This paper proposes a Fine-grained Comparison Model (FCM) to tackle this problem. Inspired by human’s behavior in reading comprehension, a comparison mechanism is proposed to focus on the fine-grained differences in the representation of each response candidate. Specifically, each candidate representation is compared with the whole history to obtain a history consistency representation. Furthermore, the consistency signals between each candidate and the speaker’s own history are considered to drive a model prefer a candidate that is logically consistent with the speaker’s history logic. Finally, the above consistency representations are employed to output a ranking list of the candidate responses for multi-turn dialogue reasoning. Experimental results on two public dialogue datasets show that our method obtains higher ranking scores than the baseline models.

Unsupervised style transfer models are mainly based on an inductive learning approach, which represents the style as embeddings, decoder parameters, or discriminator parameters and directly applies these general rules to the test cases. However, the lacking of parallel corpus hinders the ability of these inductive learning methods on this task. As a result, it is likely to cause severe inconsistent style expressions, like ‘the salad is rude’. To tackle this problem, we propose a novel transductive learning approach in this paper, based on a retrieval-based context-aware style representation. Specifically, an attentional encoder-decoder with a retriever framework is utilized. It involves top-K relevant sentences in the target style in the transfer process. In this way, we can learn a context-aware style embedding to alleviate the above inconsistency problem. In this paper, both sparse (BM25) and dense retrieval functions (MIPS) are used, and two objective functions are designed to facilitate joint learning. Experimental results show that our method outperforms several strong baselines. The proposed transductive learning approach is general and effective to the task of unsupervised style transfer, and we will apply it to the other two typical methods in the future.

Although exposure bias has been widely studied in some NLP tasks, it faces its unique challenges in dialogue response generation, the representative one-to-various generation scenario. In real human dialogue, there are many appropriate responses for the same context, not only with different expressions, but also with different topics. Therefore, due to the much bigger gap between various ground-truth responses and the generated synthetic response, exposure bias is more challenging in dialogue generation task. What’s more, as MLE encourages the model to only learn the common words among different ground-truth responses, but ignores the interesting and specific parts, exposure bias may further lead to the common response generation problem, such as “I don’t know” and “HaHa?” In this paper, we propose a novel adaptive switching mechanism, which learns to automatically transit between ground-truth learning and generated learning regarding the word-level matching score, such as the cosine similarity. Experimental results on both Chinese STC dataset and English Reddit dataset, show that our adaptive method achieves a significant improvement in terms of metric-based evaluation and human evaluation, as compared with the state-of-the-art exposure bias approaches. Further analysis on NMT task also shows that our model can achieve a significant improvement.

Information seeking is an essential step for open-domain question answering to efficiently gather evidence from a large corpus. Recently, iterative approaches have been proven to be effective for complex questions, by recursively retrieving new evidence at each step. However, almost all existing iterative approaches use predefined strategies, either applying the same retrieval function multiple times or fixing the order of different retrieval functions, which cannot fulfill the diverse requirements of various questions. In this paper, we propose a novel adaptive information-seeking strategy for open-domain question answering, namely AISO. Specifically, the whole retrieval and answer process is modeled as a partially observed Markov decision process, where three types of retrieval operations (e.g., BM25, DPR, and hyperlink) and one answer operation are defined as actions. According to the learned policy, AISO could adaptively select a proper retrieval action to seek the missing evidence at each step, based on the collected evidence and the reformulated query, or directly output the answer when the evidence set is sufficient for the question. Experiments on SQuAD Open and HotpotQA fullwiki, which serve as single-hop and multi-hop open-domain QA benchmarks, show that AISO outperforms all baseline methods with predefined strategies in terms of both retrieval and answer evaluations.

This paper proposes a novel approach to learn commonsense from images, instead of limited raw texts or costly constructed knowledge bases, for the commonsense reasoning problem in NLP. Our motivation comes from the fact that an image is worth a thousand words, where richer scene information could be leveraged to help distill the commonsense knowledge, which is often hidden in languages. Our approach, namely Loire, consists of two stages. In the first stage, a bi-modal sequence-to-sequence approach is utilized to conduct the scene layout generation task, based on a text representation model ViBERT. In this way, the required visual scene knowledge, such as spatial relations, will be encoded in ViBERT by the supervised learning process with some bi-modal data like COCO. Then ViBERT is concatenated with a pre-trained language model to perform the downstream commonsense reasoning tasks. Experimental results on two commonsense reasoning problems, i.e.commonsense question answering and pronoun resolution, demonstrate that Loire outperforms traditional language-based methods. We also give some case studies to show what knowledge is learned from images and explain how the generated scene layout helps the commonsense reasoning process.

In multi-turn dialogue generation, response is usually related with only a few contexts. Therefore, an ideal model should be able to detect these relevant contexts and produce a suitable response accordingly. However, the widely used hierarchical recurrent encoder-decoder models just treat all the contexts indiscriminately, which may hurt the following response generation process. Some researchers try to use the cosine similarity or the traditional attention mechanism to find the relevant contexts, but they suffer from either insufficient relevance assumption or position bias problem. In this paper, we propose a new model, named ReCoSa, to tackle this problem. Firstly, a word level LSTM encoder is conducted to obtain the initial representation of each context. Then, the self-attention mechanism is utilized to update both the context and masked response representation. Finally, the attention weights between each context and response representations are computed and used in the further decoding process. Experimental results on both Chinese customer services dataset and English Ubuntu dialogue dataset show that ReCoSa significantly outperforms baseline models, in terms of both metric-based and human evaluations. Further analysis on attention shows that the detected relevant contexts by ReCoSa are highly coherent with human’s understanding, validating the correctness and interpretability of ReCoSa.

In conversation, a general response (e.g., “I don’t know”) could correspond to a large variety of input utterances. Previous generative conversational models usually employ a single model to learn the relationship between different utterance-response pairs, thus tend to favor general and trivial responses which appear frequently. To address this problem, we propose a novel controlled response generation mechanism to handle different utterance-response relationships in terms of specificity. Specifically, we introduce an explicit specificity control variable into a sequence-to-sequence model, which interacts with the usage representation of words through a Gaussian Kernel layer, to guide the model to generate responses at different specificity levels. We describe two ways to acquire distant labels for the specificity control variable in learning. Empirical studies show that our model can significantly outperform the state-of-the-art response generation models under both automatic and human evaluations.

Sequence to sequence (Seq2Seq) models have been widely used for response generation in the area of conversation. However, the requirements for different conversation scenarios are distinct. For example, customer service requires the generated responses to be specific and accurate, while chatbot prefers diverse responses so as to attract different users. The current Seq2Seq model fails to meet these diverse requirements, by using a general average likelihood as the optimization criteria. As a result, it usually generates safe and commonplace responses, such as ‘I don’t know’. In this paper, we propose two tailored optimization criteria for Seq2Seq to different conversation scenarios, i.e., the maximum generated likelihood for specific-requirement scenario, and the conditional value-at-risk for diverse-requirement scenario. Experimental results on the Ubuntu dialogue corpus (Ubuntu service scenario) and Chinese Weibo dataset (social chatbot scenario) show that our proposed models not only satisfies diverse requirements for different scenarios, but also yields better performances against traditional Seq2Seq models in terms of both metric-based and human evaluations.