Content moderators play a key role in keeping the conversation on social media healthy. While the high volume of content they need to judge represents a bottleneck to the moderation pipeline, no studies have explored how models could support them to make faster decisions. There is, by now, a vast body of research into detecting hate speech, sometimes explicitly motivated by a desire to help improve content moderation, but published research using real content moderators is scarce. In this work we investigate the effect of explanations on the speed of real-world moderators. Our experiments show that while generic explanations do not affect their speed and are often ignored, structured explanations lower moderators’ decision making time by 7.4%.

To proactively offer social media users a safe online experience, there is a need for systems that can detect harmful posts and promptly alert platform moderators. In order to guarantee the enforcement of a consistent policy, moderators are provided with detailed guidelines. In contrast, most state-of-the-art models learn what abuse is from labeled examples and as a result base their predictions on spurious cues, such as the presence of group identifiers, which can be unreliable. In this work we introduce the concept of policy-aware abuse detection, abandoning the unrealistic expectation that systems can reliably learn which phenomena constitute abuse from inspecting the data alone. We propose a machine-friendly representation of the policy that moderators wish to enforce, by breaking it down into a collection of intents and slots. We collect and annotate a dataset of 3,535 English posts with such slots, and show how architectures for intent classification and slot filling can be used for abuse detection, while providing a rationale for model decisions.1

Thanks to the wealth of high-quality annotated images available in popular repositories such as ImageNet, multimodal language-vision research is in full bloom. However, events, feelings and many other kinds of concepts which can be visually grounded are not well represented in current datasets. Nevertheless, we would expect a wide-coverage language understanding system to be able to classify images depicting recess and remorse, not just cats, dogs and bridges. We fill this gap by presenting BabelPic, a hand-labeled dataset built by cleaning the image-synset association found within the BabelNet Lexical Knowledge Base (LKB). BabelPic explicitly targets non-concrete concepts, thus providing refreshing new data for the community. We also show that pre-trained language-vision systems can be used to further expand the resource by exploiting natural language knowledge available in the LKB. BabelPic is available for download at http://babelpic.org.