Warning: Contents of this paper may be upsetting.Public attitudes towards key societal issues, expressed on online media, are of immense value in policy and reform efforts, yet challenging to understand at scale. We study one such social issue: homelessness in the U.S., by leveraging the remarkable capabilities of large language models to assist social work experts in analyzing millions of posts from Twitter. We introduce a framing typology: Online Attitudes Towards Homelessness (OATH) Frames: nine hierarchical frames capturing critiques, responses and perceptions. We release annotations with varying degrees of assistance from language models, with immense benefits in scaling: 6.5× speedup in annotation time while only incurring a 3 point F1 reduction in performance with respect to the domain experts. Our experiments demonstrate the value of modeling OATH-Frames over existing sentiment and toxicity classifiers. Our large-scale analysis with predicted OATH-Frames on 2.4M posts on homelessness reveal key trends in attitudes across states, time periods and vulnerable populations, enabling new insights on the issue. Our work provides a general framework to understand nuanced public attitudes at scale, on issues beyond homelessness.

Among the remarkable emergent capabilities of large language models (LMs) is free-text rationalization; beyond certain scale, large LMs are capable of generating seemingly useful rationalizations, which in turn, can dramatically enhance their performances on leaderboards. This phenomenon raises a question: can machine generated rationales also be useful for humans, especially when lay humans try to answer questions based on those machine rationales? We observe that human utility of existing rationales is far from satisfactory and expensive to estimate with human studies. Existing metrics like task performance of the LM generating the rationales or similarity between generated and gold rationales are not good indicators of their human utility. While we observe that certain properties of rationales like conciseness and novelty are correlated with their human utility, estimating them without human involvement is challenging. We show that, by estimating a rationale’s helpfulness in answering similar unseen instances, we can measure its human utility to a better extent. We also translate this finding into an automated score, Gen-U, that we propose, which can help improve LMs’ ability to generate rationales with better human utility, while maintaining most of its task performance. Lastly, we release all code and collected data with this project.

NLP models are susceptible to learning spurious biases (i.e., bugs) that work on some datasets but do not properly reflect the underlying task. Explanation-based model debugging aims to resolve spurious biases by showing human users explanations of model behavior, asking users to give feedback on the behavior, thenusing the feedback to update the model. While existing model debugging methods have shown promise, their prototype-level implementations provide limited practical utility. Thus, we propose XMD: the first open-source, end-to-end framework for explanation-based model debugging. Given task- or instance-level explanations,users can flexibly provide various forms of feedback via an intuitive, web-based UI. After receiving user feedback, XMD automatically updates the model in real time, by regularizing the model so that its explanationsalign with the user feedback. The new model can then be easily deployed into real-world applications via Hugging Face. Using XMD, we can improve the model’s OOD performance on text classification tasks by up to 18%.

By explaining how humans would solve a given task, human rationales can provide strong learning signal for neural language models (NLMs). Explanation regularization (ER) aims to improve NLM generalization by pushing the NLM’s machine rationales (Which input tokens did the NLM focus on?) to align with human rationales (Which input tokens would humans focus on). Though prior works primarily study ER via in-distribution (ID) evaluation, out-of-distribution (OOD) generalization is often more critical in real-world scenarios, yet ER’s effect on OOD generalization has been underexplored.In this paper, we introduce ER-Test, a framework for evaluating ER models’ OOD generalization along three dimensions: unseen datasets, contrast set tests, and functional tests. Using ER-Test, we comprehensively analyze how ER models’ OOD generalization varies with the rationale alignment criterion (loss function), human rationale type (instance-level v/s task-level), number and choice of rationale-annotated instances, and time budget for rationale annotation. Across two tasks and six datasets, we show that ER has little impact on ID performance but yields large OOD performance gains, with the best ER criterion being task-dependent. Also, ER can improve OOD performance even with task-level or few human rationales. Finally, we find that rationale annotation is more time-efficient than label annotation for improving OOD performance. Our results with ER-Test help demonstrate ER’s utility and establish best practices for using ER effectively.

Contextual embeddings derived from transformer-based neural language models have shown state-of-the-art performance for various tasks such as question answering, sentiment analysis, and textual similarity in recent years. Extensive work shows how accurately such models can represent abstract, semantic information present in text. In this expository work, we explore a tangent direction and analyze such models’ performance on tasks that require a more granular level of representation. We focus on the problem of textual similarity from two perspectives: matching documents on a granular level (requiring embeddings to capture fine-grained attributes in the text), and an abstract level (requiring embeddings to capture overall textual semantics). We empirically demonstrate, across two datasets from different domains, that despite high performance in abstract document matching as expected, contextual embeddings are consistently (and at times, vastly) outperformed by simple baselines like TF-IDF for more granular tasks. We then propose a simple but effective method to incorporate TF-IDF into models that use contextual embeddings, achieving relative improvements of up to 36% on granular tasks.