Language models pre-trained on general text have achieved impressive results in diverse fields. Yet, the distinct linguistic characteristics of task-oriented dialogues (TOD) compared to general text limit the practical utility of existing language models. Current task-oriented dialogue pre-training methods overlook the one-to-many property of conversations, where multiple responses can be appropriate given the same conversation context.In this paper, we propose a novel dialogue pre-training model called DivTOD, which collaborates with LLMs to learn diverse task-oriented dialogue representations. DivTOD guides LLMs in transferring diverse knowledge to smaller models while removing domain knowledge that contradicts task-oriented dialogues. Experiments show that our model outperforms strong TOD baselines on various downstream dialogue tasks and learns the intrinsic diversity of task-oriented dialogues.

Pre-trained language models have been successful in many scenarios. However, their usefulness in task-oriented dialogues is limited due to the intrinsic linguistic differences between general text and task-oriented dialogues. Current task-oriented dialogue pre-training methods rely on a contrastive framework, which faces challenges such as selecting true positives and hard negatives, as well as lacking diversity. In this paper, we propose a novel dialogue pre-training model called BootTOD. It learns task-oriented dialogue representations via a self-bootstrapping framework. Unlike contrastive counterparts, BootTOD aligns context and context+response representations and dismisses the requirements of contrastive pairs. BootTOD also uses multiple appropriate response targets to model the intrinsic one-to-many diversity of human conversations. Experimental results show that BootTOD outperforms strong TOD baselines on diverse downstream dialogue tasks.

Large language models are successful in answering factoid questions but are also prone to hallucination.We investigate the phenomenon of LLMs possessing correct answer knowledge yet still hallucinating from the perspective of inference dynamics, an area not previously covered in studies on hallucinations.We are able to conduct this analysis via two key ideas.First, we identify the factual questions that query the same triplet knowledge but result in different answers. The difference between the model behaviors on the correct and incorrect outputs hence suggests the patterns when hallucinations happen.Second, to measure the pattern, we utilize mappings from the residual streams to vocabulary space.We reveal the different dynamics of the output token probabilities along the depths of layers between the correct and hallucinated cases. In hallucinated cases, the output token’s information rarely demonstrates abrupt increases and consistent superiority in the later stages of the model.Leveraging the dynamic curve as a feature, we build a classifier capable of accurately detecting hallucinatory predictions with an 88% success rate. Our study shed light on understanding the reasons for LLMs’ hallucinations on their known facts, and more importantly, on accurately predicting when they are hallucinating.

Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semisupervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pretraining both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6%) than the second place.