Entity Linking (EL) maps an entity mention in a natural language sentence to an entity in a knowledge base (KB). The Zero-shot Entity Linking (ZEL) extends the scope of EL to unseen entities at the test time without requiring new labeled data. BLINK (BERT-based) is one of the SOTA models for ZEL. Interestingly, we discovered that BLINK exhibits diminishing returns, i.e., it reaches 98% of its performance with just 1% of the training data and the remaining 99% of the data yields only a marginal increase of 2% in the performance. While this extra 2% gain makes a huge difference for downstream tasks, training BLINK on large amounts of data is very resource-intensive and impractical. In this paper, we propose a neuro-symbolic, multi-task learning approach to bridge this gap. Our approach boosts the BLINK’s performance with much less data by exploiting an auxiliary information about entity types. Specifically, we train our model on two tasks simultaneously - entity linking (primary task) and hierarchical entity type prediction (auxiliary task). The auxiliary task exploits the hierarchical structure of entity types. Our approach achieves superior performance on ZEL task with significantly less training data. On four different benchmark datasets, we show that our approach achieves significantly higher performance than SOTA models when they are trained with just 0.01%, 0.1%, or 1% of the original training data. Our code is available at https://github.com/IBM/NeSLET.

Knowledge Base Question Answering (KBQA) involving complex reasoning is emerging as an important research direction. However, most KBQA systems struggle with generalizability, particularly on two dimensions: (a) across multiple knowledge bases, where existing KBQA approaches are typically tuned to a single knowledge base, and (b) across multiple reasoning types, where majority of datasets and systems have primarily focused on multi-hop reasoning. In this paper, we present SYGMA, a modular KBQA approach developed with goal of generalization across multiple knowledge bases and multiple reasoning types. To facilitate this, SYGMA is designed as two high level modules: 1) KB-agnostic question understanding module that remain common across KBs, and generates logic representation of the question with high level reasoning constructs that are extensible, and 2) KB-specific question mapping and answering module to address the KB-specific aspects of the answer extraction. We evaluated SYGMA on multiple datasets belonging to distinct knowledge bases (DBpedia and Wikidata) and distinct reasoning types (multi-hop and temporal). State-of-the-art or competitive performances achieved on those datasets demonstrate its generalization capability.

We introduce TECHQA, a domain-adaptation question answering dataset for the technical support domain. The TECHQA corpus highlights two real-world issues from the automated customer support domain. First, it contains actual questions posed by users on a technical forum, rather than questions generated specifically for a competition or a task. Second, it has a real-world size – 600 training, 310 dev, and 490 evaluation question/answer pairs – thus reflecting the cost of creating large labeled datasets with actual data. Hence, TECHQA is meant to stimulate research in domain adaptation rather than as a resource to build QA systems from scratch. TECHQA was obtained by crawling the IBMDeveloper and DeveloperWorks forums for questions with accepted answers provided in an IBM Technote—a technical document that addresses a specific technical issue. We also release a collection of the 801,998 Technotes available on the web as of April 4, 2019 as a companion resource that can be used to learn representations of the IT domain language.