Character-based dialogue (CharacterDial) has become essential in the industry (e.g., Character.AI), enabling users to freely customize social characters for social interactions. However, the generalizability and adaptability across various conversational scenarios inherent in customizing social characters still lack public industrial solutions. To address these challenges, by dissecting well-rounded social characters composed of both inherent social profiles and external social behaviors, we manually collect a large-scale Chinese corpus featuring characters with diverse categories and behaviors, and develop CharacterGLM models alongside well-designed refinement methods. Extensive experiments show that CharacterGLM outperforms most popular open- and closed-source LLMs and performs comparably to GPT-4. We will release our data and models for local development and deployment.

Depression is a widespread mental health disorder affecting millions globally. Clinical interviews are the gold standard for assessing depression, but they heavily rely on scarce professional clinicians, highlighting the need for automated detection systems. However, existing methods only capture part of the relevant elements in clinical interviews, unable to incorporate all depressive cues. Moreover, the scarcity of participant data, due to privacy concerns and collection challenges, intrinsically constrains interview modeling. To address these limitations, in this paper, we propose a structural element graph (SEGA), which transforms the clinical interview into an expertise-inspired directed acyclic graph for comprehensive modeling. Additionally, we further empower SEGA by devising novel principle-guided data augmentation with large language models (LLMs) to supplement high-quality synthetic data and enable graph contrastive learning. Extensive evaluations on two real-world clinical datasets, in both English and Chinese, show that SEGA significantly outperforms baseline methods and powerful LLMs like GPT-3.5 and GPT-4.

Theory of Mind (ToM) is the cognitive capability to perceive and ascribe mental states to oneself and others. Recent research has sparked a debate over whether large language models (LLMs) exhibit a form of ToM. However, existing ToM evaluations are hindered by challenges such as constrained scope, subjective judgment, and unintended contamination, yielding inadequate assessments. To address this gap, we introduce ToMBench with three key characteristics: a systematic evaluation framework encompassing 8 tasks and 31 abilities in social cognition, a multiple-choice question format to support automated and unbiased evaluation, and a build-from-scratch bilingual inventory to strictly avoid data leakage. Based on ToMBench, we conduct extensive experiments to evaluate the ToM performance of 10 popular LLMs across tasks and abilities. We find that even the most advanced LLMs like GPT-4 lag behind human performance by over 10% points, indicating that LLMs have not achieved a human-level theory of mind yet. Our aim with ToMBench is to enable an efficient and effective evaluation of LLMs’ ToM capabilities, thereby facilitating the development of LLMs with inherent social intelligence.

Theory of mind (ToM) refers to humans’ ability to understand and infer the desires, beliefs, and intentions of others. The acquisition of ToM plays a key role in humans’ social cognition and interpersonal relations. Though indispensable for social intelligence, ToM is still lacking for modern AI and NLP systems since they cannot access the human mental state and cognitive process beneath the training corpus. To empower AI systems with the ToM ability and narrow the gap between them and humans, in this paper, we propose COKE: the first cognitive knowledge graph for machine theory of mind. Specifically, COKE formalizes ToM as a collection of 45k+ manually verified cognitive chains that characterize human mental activities and subsequent behavioral/affective responses when facing specific social circumstances. In addition, we further generalize COKE using LLMs and build a powerful generation model COLM tailored for cognitive reasoning. Experimental results in both automatic and human evaluation demonstrate the high quality of COKE, the superior ToM ability of COLM, and its potential to significantly enhance social applications.

Emotional support conversation (ESC) aims to provide emotional support (ES) to improve one’s mental state. Existing works stay at fitting grounded responses and responding strategies (e.g., question), which ignore the effect on ES and lack explicit goals to guide emotional positive transition. To this end, we introduce a new paradigm to formalize multi-turn ESC as a process of positive emotion elicitation. Addressing this task requires finely adjusting the elicitation intensity in ES as the conversation progresses while maintaining conversational goals like coherence. In this paper, we propose Supporter, a mixture-of-expert-based reinforcement learning model, and well design ES and dialogue coherence rewards to guide policy’s learning for responding. Experiments verify the superiority of Supporter in achieving positive emotion elicitation during responding while maintaining conversational goals including coherence.

Due to the lack of human resources for mental health support, there is an increasing demand for employing conversational agents for support. Recent work has demonstrated the effectiveness of dialogue models in providing emotional support. As previous studies have demonstrated that seekers’ persona is an important factor for effective support, we investigate whether there are benefits to modeling such information in dialogue models for support. In this paper, our empirical analysis verifies that persona has an important impact on emotional support. Therefore, we propose a framework for dynamically inferring and modeling seekers’ persona. We first train a model for inferring the seeker’s persona from the conversation history. Accordingly, we propose PAL, a model that leverages persona information and, in conjunction with our strategy-based controllable generation method, provides personalized emotional support. Automatic and manual evaluations demonstrate that PAL achieves state-of-the-art results, outperforming the baselines on the studied benchmark. Our code and data are publicly available at https://github.com/chengjl19/PAL.

As a fine-grained task, the annotation cost of aspect term extraction is extremely high. Recent attempts alleviate this issue using domain adaptation that transfers common knowledge across domains. Since most aspect terms are domain-specific, they cannot be transferred directly. Existing methods solve this problem by associating aspect terms with pivot words (we call this passive domain adaptation because the transfer of aspect terms relies on the links to pivots). However, all these methods need either manually labeled pivot words or expensive computing resources to build associations. In this paper, we propose a novel active domain adaptation method. Our goal is to transfer aspect terms by actively supplementing transferable knowledge. To this end, we construct syntactic bridges by recognizing syntactic roles as pivots instead of as links to pivots. We also build semantic bridges by retrieving transferable semantic prototypes. Extensive experiments show that our method significantly outperforms previous approaches.

Aspect-based sentiment analysis (ABSA) involves three subtasks, i.e., aspect term extraction, opinion term extraction, and aspect-level sentiment classification. Most existing studies focused on one of these subtasks only. Several recent researches made successful attempts to solve the complete ABSA problem with a unified framework. However, the interactive relations among three subtasks are still under-exploited. We argue that such relations encode collaborative signals between different subtasks. For example, when the opinion term is “delicious”, the aspect term must be “food” rather than “place”. In order to fully exploit these relations, we propose a Relation-Aware Collaborative Learning (RACL) framework which allows the subtasks to work coordinately via the multi-task learning and relation propagation mechanisms in a stacked multi-layer network. Extensive experiments on three real-world datasets demonstrate that RACL significantly outperforms the state-of-the-art methods for the complete ABSA task.

Aspect term extraction (ATE) aims to extract aspect terms from a review sentence that users have expressed opinions on. Existing studies mostly focus on designing neural sequence taggers to extract linguistic features from the token level. However, since the aspect terms and context words usually exhibit long-tail distributions, these taggers often converge to an inferior state without enough sample exposure. In this paper, we propose to tackle this problem by correlating words with each other through soft prototypes. These prototypes, generated by a soft retrieval process, can introduce global knowledge from internal or external data and serve as the supporting evidence for discovering the aspect terms. Our proposed model is a general framework and can be combined with almost all sequence taggers. Experiments on four SemEval datasets show that our model boosts the performance of three typical ATE methods by a large margin.

Aspect-level sentiment classification aims to determine the sentiment polarity of a sentence towards an aspect. Due to the high cost in annotation, the lack of aspect-level labeled data becomes a major obstacle in this area. On the other hand, document-level labeled data like reviews are easily accessible from online websites. These reviews encode sentiment knowledge in abundant contexts. In this paper, we propose a Transfer Capsule Network (TransCap) model for transferring document-level knowledge to aspect-level sentiment classification. To this end, we first develop an aspect routing approach to encapsulate the sentence-level semantic representations into semantic capsules from both the aspect-level and document-level data. We then extend the dynamic routing approach to adaptively couple the semantic capsules with the class capsules under the transfer learning framework. Experiments on SemEval datasets demonstrate the effectiveness of TransCap.