Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their satisfaction or dissatisfaction with diverse conversational patterns in both general-purpose (ChatGPT and Bing Copilot) and task-oriented (customer service chatbot) conversational systems. Existing approaches based on featurized ML models or text embeddings fall short in extracting generalizable patterns and are hard to interpret. In this work, we show that LLMs can extract interpretable signals of user satisfaction from their natural language utterances more effectively than embedding-based approaches. Moreover, an LLM can be tailored for USE via an iterative prompting framework using supervision from labeled examples. Our proposed method, Supervised Prompting for User satisfaction Rubrics (SPUR), not only has higher accuracy but is more interpretable as it scores user satisfaction via learned rubrics with a detailed breakdown.

One of the prominent issues stifling the current generation of large language models is their limited context length. Recent proprietary models such as GPT-4 and Claude 2 have introduced longer context lengths, 8k/32k and 100k, respectively; however, despite the efforts in the community, most common models, such as LLama-2, have a context length of 4k or less. Unlimiformer (Bertsch et al., 2023) is a recently popular vector-retrieval augmentation method that offloads cross-attention computations to a kNN index. However, its main limitation is incompatibility with decoder-only transformers out of the box. In this work, we explore practical considerations of adapting Unlimiformer to decoder-only transformers and introduce a series of modifications to overcome this limitation. Moreover, we expand the original experimental setup on summarization to include a new task (i.e., free-form Q&A) and an instruction-tuned model (i.e., a custom 6.7B GPT model). Our results showcase the effectiveness of these modifications on summarization, performing on par with a model with 2x the context length. Moreover, we discuss limitations and future directions for free-form Q&A and instruction-tuned models.

This paper explores the effectiveness of model-generated signals in improving zero-shot generalization of text-to-text Transformers such as T5. We study various designs to pretrain T5 using an auxiliary model to construct more challenging token replacements for the main model to denoise. Key aspects under study include the decoding target, the location of the RTD head, and the masking pattern. Based on these studies, we develop a new model, METRO-T0, which is pretrained using the redesigned ELECTRA-Style pretraining strategies and then prompt-finetuned on a mixture of NLP tasks. METRO-T0 outperforms all similar-sized baselines on prompted NLP benchmarks, such as _T0 Eval_ and MMLU, and rivals the state-of-the-art T0-11B model with only **8%** of its parameters. Our analysis on model’s neural activation and parameter sensitivity reveals that the effectiveness of METRO-T0 stems from more balanced contribution of parameters and better utilization of their capacity. The code and model checkpoints are available at [https://github.com/gonglinyuan/metro_t0](https://github.com/gonglinyuan/metro_t0).

Position modeling plays a critical role in Transformers. In this paper, we focus on length extrapolation, i.e., training on short texts while evaluating longer sequences. We define attention resolution as an indicator of extrapolation. Then we propose two designs to improve the above metric of Transformers. Specifically, we introduce a relative position embedding to explicitly maximize attention resolution. Moreover, we use blockwise causal attention during inference for better resolution. We evaluate different Transformer variants with language modeling. Experimental results show that our model achieves strong performance in both interpolation and extrapolation settings. The code will be available at https://aka.ms/LeX-Transformer.

In this paper, we elaborate upon recipes for building multilingual representation models that are not only competitive with existing state-of-the-art models but are also more parameter efficient, thereby promoting better adoption in resource-constrained scenarios and practical applications. We show that going beyond English-centric bitexts, coupled with a novel sampling strategy aimed at reducing under-utilization of training data, substantially boosts performance across model sizes for both Electra and MLM pre-training objectives. We introduce XY-LENT: X-Y bitext enhanced Language ENcodings using Transformers which not only achieves state-of-the-art performance over 5 cross-lingual tasks within all model size bands, is also competitive across bands. Our XY-LENT XL variant outperforms XLM-R XXL and exhibits competitive performance with mT5 XXL while being 5x and 6x smaller respectively. We then show that our proposed method helps ameliorate the curse of multilinguality, with the XY-LENT XL achieving 99.3% GLUE performance and 98.5% SQuAD 2.0 performance compared to a SoTA English only model in the same size band. We then analyze our models performance on extremely low resource languages and posit that scaling alone may not be sufficient for improving the performance in this scenario

In this paper, we introduce ELECTRA-style tasks to cross-lingual language model pre-training. Specifically, we present two pre-training tasks, namely multilingual replaced token detection, and translation replaced token detection. Besides, we pretrain the model, named as XLM-E, on both multilingual and parallel corpora. Our model outperforms the baseline models on various cross-lingual understanding tasks with much less computation cost. Moreover, analysis shows that XLM-E tends to obtain better cross-lingual transferability.

Fine-tuning pre-trained cross-lingual language models can transfer task-specific supervision from one language to the others. In this work, we propose to improve cross-lingual fine-tuning with consistency regularization. Specifically, we use example consistency regularization to penalize the prediction sensitivity to four types of data augmentations, i.e., subword sampling, Gaussian noise, code-switch substitution, and machine translation. In addition, we employ model consistency to regularize the models trained with two augmented versions of the same training set. Experimental results on the XTREME benchmark show that our method significantly improves cross-lingual fine-tuning across various tasks, including text classification, question answering, and sequence labeling.

In this work, we present an information-theoretic framework that formulates cross-lingual language model pre-training as maximizing mutual information between multilingual-multi-granularity texts. The unified view helps us to better understand the existing methods for learning cross-lingual representations. More importantly, inspired by the framework, we propose a new pre-training task based on contrastive learning. Specifically, we regard a bilingual sentence pair as two views of the same meaning and encourage their encoded representations to be more similar than the negative examples. By leveraging both monolingual and parallel corpora, we jointly train the pretext tasks to improve the cross-lingual transferability of pre-trained models. Experimental results on several benchmarks show that our approach achieves considerably better performance. The code and pre-trained models are available at https://aka.ms/infoxlm.

We consider the problem of scaling automated suggested replies for a commercial email application to multiple languages. Faced with increased compute requirements and low language resources for language expansion, we build a single universal model for improving the quality and reducing run-time costs of our production system. However, restricted data movement across regional centers prevents joint training across languages. To this end, we propose a multi-lingual multi-task continual learning framework, with auxiliary tasks and language adapters to train universal language representation across regions. The experimental results show positive cross-lingual transfer across languages while reducing catastrophic forgetting across regions. Our online results on real user traffic show significant CTR and Char-saved gain as well as 65% training cost reduction compared with per-language models. As a consequence, we have scaled the feature in multiple languages including low-resource markets.

This report describes Microsoft’s machine translation systems for the WMT21 shared task on large-scale multilingual machine translation. We participated in all three evaluation tracks including Large Track and two Small Tracks where the former one is unconstrained and the latter two are fully constrained. Our model submissions to the shared task were initialized with DeltaLM, a generic pre-trained multilingual encoder-decoder model, and fine-tuned correspondingly with the vast collected parallel data and allowed data sources according to track settings, together with applying progressive learning and iterative back-translation approaches to further improve the performance. Our final submissions ranked first on three tracks in terms of the automatic evaluation metric.

Multilingual T5 pretrains a sequence-to-sequence model on massive monolingual texts, which has shown promising results on many cross-lingual tasks. In this paper, we improve multilingual text-to-text transfer Transformer with translation pairs (mT6). Specifically, we explore three cross-lingual text-to-text pre-training tasks, namely, machine translation, translation pair span corruption, and translation span corruption. In addition, we propose a partially non-autoregressive objective for text-to-text pre-training. We evaluate the methods on seven multilingual benchmark datasets, including sentence classification, named entity recognition, question answering, and abstractive summarization. Experimental results show that the proposed mT6 improves cross-lingual transferability over mT5.

Compared to monolingual models, cross-lingual models usually require a more expressive vocabulary to represent all languages adequately. We find that many languages are under-represented in recent cross-lingual language models due to the limited vocabulary capacity. To this end, we propose an algorithm VoCap to determine the desired vocabulary capacity of each language. However, increasing the vocabulary size significantly slows down the pre-training speed. In order to address the issues, we propose k-NN-based target sampling to accelerate the expensive softmax. Our experiments show that the multilingual vocabulary learned with VoCap benefits cross-lingual language model pre-training. Moreover, k-NN-based target sampling mitigates the side-effects of increasing the vocabulary size while achieving comparable performance and faster pre-training speed. The code and the pretrained multilingual vocabularies are available at https://github.com/bozheng-hit/VoCapXLM.

When a bilingual student learns to solve word problems in math, we expect the student to be able to solve these problem in both languages the student is fluent in, even if the math lessons were only taught in one language. However, current representations in machine learning are language dependent. In this work, we present a method to decouple the language from the problem by learning language agnostic representations and therefore allowing training a model in one language and applying to a different one in a zero shot fashion. We learn these representations by taking inspiration from linguistics, specifically the Universal Grammar hypothesis and learn universal latent representations that are language agnostic. We demonstrate the capabilities of these representations by showing that models trained on a single language using language agnostic representations achieve very similar accuracies in other languages.