Social bias is shaped by the accumulation of social perceptions towards targets across various demographic identities. To fully understand such social bias in large language models (LLMs), it is essential to consider the composite of social perceptions from diverse perspectives among identities. Previous studies have either evaluated biases in LLMs by indirectly assessing the presence of sentiments towards demographic identities in the generated text or measuring the degree of alignment with given stereotypes. These methods have limitations in directly quantifying social biases at the level of distinct perspectives among identities. In this paper, we aim to investigate how social perceptions from various viewpoints contribute to the development of social bias in LLMs. To this end, we propose a novel strategy to intuitively quantify these social perceptions and suggest metrics that can evaluate the social biases within LLMs by aggregating diverse social perceptions. The experimental results show the quantitative demonstration of the social attitude in LLMs by examining social perception. The analysis we conducted shows that our proposed metrics capture the multi-dimensional aspects of social bias, enabling a fine-grained and comprehensive investigation of bias in LLMs.

The robustness of recent Large Language Models (LLMs) has become increasingly crucial as their applicability expands across various domains and real-world applications. Retrieval-Augmented Generation (RAG) is a promising solution for addressing the limitations of LLMs, yet existing studies on the robustness of RAG often overlook the interconnected relationships between RAG components or the potential threats prevalent in real-world databases, such as minor textual errors. In this work, we investigate two underexplored aspects when assessing the robustness of RAG: 1) vulnerability to noisy documents through low-level perturbations and 2) a holistic evaluation of RAG robustness. Furthermore, we introduce a novel attack method, the Genetic Attack on RAG (GARAG), which targets these aspects. Specifically, GARAG is designed to reveal vulnerabilities within each component and test the overall system functionality against noisy documents. We validate RAG robustness by applying our GARAG to standard QA datasets, incorporating diverse retrievers and LLMs. The experimental results show that GARAG consistently achieves high attack success rates. Also, it significantly devastates the performance of each component and their synergy, highlighting the substantial risk that minor textual inaccuracies pose in disrupting RAG systems in the real world. Code is available at https://github.com/zomss/GARAG.

Trolling in online communities typically involves disruptive behaviors such as provoking anger and manipulating discussions, leading to a polarized atmosphere and emotional distress. Robust moderation is essential for mitigating these negative impacts and maintaining a healthy and constructive community atmosphere. However, effectively addressing trolls is difficult because their behaviors vary widely and require different response strategies (RSs) to counter them. This diversity makes it challenging to choose an appropriate RS for each specific situation.To address this challenge, our research investigates whether humans have preferred strategies tailored to different types of trolling behaviors.Our findings reveal a correlation between the types of trolling encountered and the preferred RS. In this paper, we introduce a methodology for generating counter-responses to trolls by recommending appropriate RSs, supported by a dataset aligning these strategies with human preferences across various troll contexts. The experimental results demonstrate that our proposed approach guides constructive discussion and reduces the negative effects of trolls, thereby enhancing the online community environment.

Retrieval-Augmented Large Language Models (LLMs), which incorporate the non-parametric knowledge from external knowledge bases into LLMs, have emerged as a promising approach to enhancing response accuracy in several tasks, such as Question-Answering (QA). However, even though there are various approaches dealing with queries of different complexities, they either handle simple queries with unnecessary computational overhead or fail to adequately address complex multi-step queries; yet, not all user requests fall into only one of the simple or complex categories. In this work, we propose a novel adaptive QA framework that can dynamically select the most suitable strategy for (retrieval-augmented) LLMs from the simplest to the most sophisticated ones based on the query complexity. Also, this selection process is operationalized with a classifier, which is a smaller LM trained to predict the complexity level of incoming queries with automatically collected labels, obtained from actual predicted outcomes of models and inherent inductive biases in datasets. This approach offers a balanced strategy, seamlessly adapting between the iterative and single-step retrieval-augmented LLMs, as well as the no-retrieval methods, in response to a range of query complexities. We validate our model on a set of open-domain QA datasets, covering multiple query complexities, and show that ours enhances the overall efficiency and accuracy of QA systems, compared to relevant baselines including the adaptive retrieval approaches. Code is available at: https://github.com/starsuzi/Adaptive-RAG.

Recent advancements in Large Language Models (LLMs) have significantly improved their performance across various Natural Language Processing (NLP) tasks.However, LLMs still struggle with generating non-factual responses due to limitations in their parametric memory.Retrieval-Augmented Generation (RAG) systems address this issue by incorporating external knowledge with a retrieval module.Despite their successes, however, current RAG systems face challenges with retrieval failures and the limited ability of LLMs to filter out irrelevant information.Therefore, in this work, we propose DSLR (Document Refinement with Sentence-Level Re-ranking and Reconstruction), an unsupervised framework that decomposes retrieved documents into sentences, filters out irrelevant sentences, and reconstructs them again into coherent passages.We experimentally validate DSLR on multiple open-domain QA datasets and the results demonstrate that DSLR significantly enhances the RAG performance over conventional fixed-size passage.Furthermore, our DSLR enhances performance in specific, yet realistic scenarios without the need for additional training, providing an effective and efficient solution for refining retrieved documents in RAG systems.

Natural language understanding (NLU) tasks face a non-trivial amount of ambiguous samples where veracity of their labels is debatable among annotators. NLU models should thus account for such ambiguity, but they approximate the human opinion distributions quite poorly and tend to produce over-confident predictions. To address this problem, we must consider how to exactly capture the degree of relationship between each sample and its candidate classes. In this work, we propose a novel method with deep model compression and show how such relationship can be accounted for. We see that more reasonably represented relationships can be discovered in the lower layers and that validation accuracies are converging at these layers, which naturally leads to layer pruning. We also see that distilling the relationship knowledge from a lower layer helps models produce better distribution. Experimental results demonstrate that our method makes substantial improvement on quantifying ambiguity without gold distribution labels. As positive side-effects, our method is found to reduce the model size significantly and improve latency, both attractive aspects of NLU products.

Question-Answering (QA) has seen significant advances recently, achieving near human-level performance over some benchmarks. However, these advances focus on high-resourced languages such as English, while the task remains unexplored for most other languages, mainly due to the lack of annotated datasets. This work presents a native QA dataset for an East African language, Tigrinya. The dataset contains 10.6K question-answer pairs spanning 572 paragraphs extracted from 290 news articles on various topics. The dataset construction method is discussed, which is applicable to constructing similar resources for related languages. We present comprehensive experiments and analyses of several resource-efficient approaches to QA, including monolingual, cross-lingual, and multilingual setups, along with comparisons against machine-translated silver data. Our strong baseline models reach 76% in the F1 score, while the estimated human performance is 92%, indicating that the benchmark presents a good challenge for future work. We make the dataset, models, and leaderboard publicly available.

Social media is one of the most highly sought resources for analyzing characteristics of the language by its users. In particular, many researchers utilized various linguistic features of mental health problems from social media. However, existing approaches to detecting mental disorders face critical challenges, such as the scarcity of high-quality data or the trade-off between addressing the complexity of models and presenting interpretable results grounded in expert domain knowledge. To address these challenges, we design a simple but flexible model that preserves domain-based interpretability. We propose a novel approach that captures the semantic meanings directly from the text and compares them to symptom-related descriptions. Experimental results demonstrate that our model outperforms relevant baselines on various mental disorder detection tasks. Our detailed analysis shows that the proposed model is effective at leveraging domain knowledge, transferable to other mental disorders, and providing interpretable detection results.

Re-rankers, which order retrieved documents with respect to the relevance score on the given query, have gained attention for the information retrieval (IR) task. Rather than fine-tuning the pre-trained language model (PLM), the large-scale language model (LLM) is utilized as a zero-shot re-ranker with excellent results. While LLM is highly dependent on the prompts, the impact and the optimization of the prompts for the zero-shot re-ranker are not explored yet. Along with highlighting the impact of optimization on the zero-shot re-ranker, we propose a novel discrete prompt optimization method, Constrained Prompt generation (Co-Prompt), with the metric estimating the optimum for re-ranking. Co-Prompt guides the generated texts from PLM toward optimal prompts based on the metric without parameter update. The experimental results demonstrate that Co-Prompt leads to outstanding re-ranking performance against the baselines. Also, Co-Prompt generates more interpretable prompts for humans against other prompt optimization methods.

Open-Domain Conversational Question Answering (ODConvQA) aims at answering questions through a multi-turn conversation based on a retriever-reader pipeline, which retrieves passages and then predicts answers with them. However, such a pipeline approach not only makes the reader vulnerable to the errors propagated from the retriever, but also demands additional effort to develop both the retriever and the reader, which further makes it slower since they are not runnable in parallel. In this work, we propose a method to directly predict answers with a phrase retrieval scheme for a sequence of words, reducing the conventional two distinct subtasks into a single one. Also, for the first time, we study its capability for ODConvQA tasks. However, simply adopting it is largely problematic, due to the dependencies between previous and current turns in a conversation. To address this problem, we further introduce a novel contrastive learning strategy, making sure to reflect previous turns when retrieving the phrase for the current context, by maximizing representational similarities of consecutive turns in a conversation while minimizing irrelevant conversational contexts. We validate our model on two ODConvQA datasets, whose experimental results show that it substantially outperforms the relevant baselines with the retriever-reader. Code is available at: https://github.com/starsuzi/PRO-ConvQA.

Large language models (LLMs) enable zero-shot approaches in open-domain question answering (ODQA), yet with limited advancements as the reader is compared to the retriever. This study aims at the feasibility of a zero-shot reader that addresses the challenges of computational cost and the need for labeled data. We find that LLMs are distracted due to irrelevant documents in the retrieved set and the overconfidence of the generated answers when they are exploited as zero-shot readers. To tackle these problems, we mitigate the impact of such documents via Distraction-aware Answer Selection (DAS) with a negation-based instruction and score adjustment for proper answer selection. Experimental results show that our approach successfully handles distraction across diverse scenarios, enhancing the performance of zero-shot readers. Furthermore, unlike supervised readers struggling with unseen data, zero-shot readers demonstrate outstanding transferability without any training.

Recent instruction-finetuned large language models (LMs) have achieved notable performances in various tasks, such as question-answering (QA). However, despite their ability to memorize a vast amount of general knowledge across diverse tasks, they might be suboptimal on specific tasks due to their limited capacity to transfer and adapt knowledge to target tasks. Moreover, further finetuning LMs with labeled datasets is often infeasible due to their absence, but it is also questionable if we can transfer smaller LMs having limited knowledge only with unlabeled test data. In this work, we show and investigate the capabilities of smaller self-adaptive LMs, only with unlabeled test data. In particular, we first stochastically generate multiple answers, and then ensemble them while filtering out low-quality samples to mitigate noise from inaccurate labels. Our proposed self-adaption strategy demonstrates significant performance improvements on benchmark QA datasets with higher robustness across diverse prompts, enabling LMs to stay stable. Code is available at: https://github.com/starsuzi/T-SAS.

Recent Language Models (LMs) have shown impressive capabilities in generating texts with the knowledge internalized in parameters. Yet, LMs often generate the factually incorrect responses to the given queries, since their knowledge may be inaccurate, incomplete, and outdated. To address this problem, previous works propose to augment LMs with the knowledge retrieved from an external knowledge source. However, such approaches often show suboptimal text generation performance due to two reasons: 1) the model may fail to retrieve the knowledge relevant to the given query, or 2) the model may not faithfully reflect the retrieved knowledge in the generated text. To overcome these, we propose to verify the output and the knowledge of the knowledge-augmented LMs with a separate verifier, which is a small LM that is trained to detect those two types of errors through instruction-finetuning. Then, when the verifier recognizes an error, we can rectify it by either retrieving new knowledge or generating new text. Further, we use an ensemble of the outputs from different instructions with a single verifier to enhance the reliability of the verification processes. We validate the effectiveness of the proposed verification steps on multiple question answering benchmarks, whose results show that the proposed verifier effectively identifies retrieval and generation errors, allowing LMs to provide more factually correct outputs. Our code is available at https://github.com/JinheonBaek/KALMV.

Conversational Question Answering (ConvQA) models aim at answering a question with its relevant paragraph and previous question-answer pairs that occurred during conversation multiple times. To apply such models to a real-world scenario, some existing work uses predicted answers, instead of unavailable ground-truth answers, as the conversation history for inference. However, since these models usually predict wrong answers, using all the predictions without filtering significantly hampers the model performance. To address this problem, we propose to filter out inaccurate answers in the conversation history based on their estimated confidences and uncertainties from the ConvQA model, without making any architectural changes. Moreover, to make the confidence and uncertainty values more reliable, we propose to further calibrate them, thereby smoothing the model predictions. We validate our models, Answer Selection-based realistic Conversation Question Answering, on two standard ConvQA datasets, and the results show that our models significantly outperform relevant baselines. Code is available at: https://github.com/starsuzi/AS-ConvQA.

Dense retrieval models, which aim at retrieving the most relevant document for an input query on a dense representation space, have gained considerable attention for their remarkable success. Yet, dense models require a vast amount of labeled training data for notable performance, whereas it is often challenging to acquire query-document pairs annotated by humans. To tackle this problem, we propose a simple but effective Document Augmentation for dense Retrieval (DAR) framework, which augments the representations of documents with their interpolation and perturbation. We validate the performance of DAR on retrieval tasks with two benchmark datasets, showing that the proposed DAR significantly outperforms relevant baselines on the dense retrieval of both the labeled and unlabeled documents.

Dense retrieval aims at searching for the most relevant documents to the given query by encoding texts in the embedding space, requiring a large amount of query-document pairs to train. Since manually constructing such training data is challenging, recent work has proposed to generate synthetic queries from documents and use them to train a dense retriever. However, compared to the manually composed queries, synthetic queries do not generally ask for implicit information, therefore leading to a degraded retrieval performance. In this work, we propose Query Generation with External Knowledge (QGEK), a novel method for generating queries with external information related to the corresponding document. Specifically, we convert a query into a triplet-based template form to accommodate external information and transmit it to a pre-trained language model (PLM). We validate QGEK on both in-domain and out-domain dense retrieval settings. The dense retriever with the queries requiring implicit information is found to make good performance improvement. Also, such queries are similar to manually composed queries, confirmed by both human evaluation and unique & non-unique words distribution.

Sign language production (SLP) is the process of generating sign language videos from spoken language expressions. Since sign languages are highly under-resourced, existing vision-based SLP approaches suffer from out-of-vocabulary (OOV) and test-time generalization problems and thus generate low-quality translations. To address these problems, we introduce an avatar-based SLP system composed of a sign language translation (SLT) model and an avatar animation generation module. Our Transformer-based SLT model utilizes two additional strategies to resolve these problems: named entity transformation to reduce OOV tokens and context vector generation using a pretrained language model (e.g., BERT) to reliably train the decoder. Our system is validated on a new Korean-Korean Sign Language (KSL) dataset of weather forecasts and emergency announcements. Our SLT model achieves an 8.77 higher BLEU-4 score and a 4.57 higher ROUGE-L score over those of our baseline model. In a user evaluation, 93.48% of named entities were successfully identified by participants, demonstrating marked improvement on OOV issues.

Online trolls increase social costs and cause psychological damage to individuals. With the proliferation of automated accounts making use of bots for trolling, it is difficult for targeted individual users to handle the situation both quantitatively and qualitatively. To address this issue, we focus on automating the method to counter trolls, as counter responses to combat trolls encourage community users to maintain ongoing discussion without compromising freedom of expression. For this purpose, we propose a novel dataset for automatic counter response generation. In particular, we constructed a pair-wise dataset that includes troll comments and counter responses with labeled response strategies, which enables models fine-tuned on our dataset to generate responses by varying counter responses according to the specified strategy. We conducted three tasks to assess the effectiveness of our dataset and evaluated the results through both automatic and human evaluation. In human evaluation, we demonstrate that the model fine-tuned with our dataset shows a significantly improved performance in strategy-controlled sentence generation.

Language identification is one of the fundamental tasks in natural language processing that is a prerequisite to data processing and numerous applications. Low-resourced languages with similar typologies are generally confused with each other in real-world applications such as machine translation, affecting the user’s experience. In this work, we present a language identification dataset for five typologically and phylogenetically related low-resourced East African languages that use the Ge’ez script as a writing system; namely Amharic, Blin, Ge’ez, Tigre, and Tigrinya. The dataset is built automatically from selected data sources, but we also performed a manual evaluation to assess its quality. Our approach to constructing the dataset is cost-effective and applicable to other low-resource languages. We integrated the dataset into an existing language-identification tool and also fine-tuned several Transformer based language models, achieving very strong results in all cases. While the task of language identification is easy for the informed person, such datasets can make a difference in real-world deployments and also serve as part of a benchmark for language understanding in the target languages. The data and models are made available at https://github.com/fgaim/geezswitch.

Evaluating the quality of responses generated by open-domain conversation systems is a challenging task. This is partly because there can be multiple appropriate responses to a given dialogue history. Reference-based metrics that rely on comparisons to a set of known correct responses often fail to account for this variety, and consequently correlate poorly with human judgment. To address this problem, researchers have investigated the possibility of assessing response quality without using a set of known correct responses. RUBER demonstrated that an automatic response evaluation model could be made using unsupervised learning for the next-utterance prediction (NUP) task. For the unsupervised learning of such model, we propose a method of manipulating a golden response to create a new negative response that is designed to be inappropriate within the context while maintaining high similarity with the original golden response. We find, from our experiments on English datasets, that using the negative samples generated by our method alongside random negative samples can increase the model’s correlation with human evaluations. The process of generating such negative samples is automated and does not rely on human annotation.

As users in online communities suffer from severe side effects of abusive language, many researchers attempted to detect abusive texts from social media, presenting several datasets for such detection. However, none of them contain both comprehensive labels and contextual information, which are essential for thoroughly detecting all kinds of abusiveness from texts, since datasets with such fine-grained features demand a significant amount of annotations, leading to much increased complexity. In this paper, we propose a Comprehensive Abusiveness Detection Dataset (CADD), collected from the English Reddit posts, with multifaceted labels and contexts. Our dataset is annotated hierarchically for an efficient annotation through crowdsourcing on a large-scale. We also empirically explore the characteristics of our dataset and provide a detailed analysis for novel insights. The results of our experiments with strong pre-trained natural language understanding models on our dataset show that our dataset gives rise to meaningful performance, assuring its practicality for abusive language detection.

One of the challenges in information retrieval (IR) is the vocabulary mismatch problem, which happens when the terms between queries and documents are lexically different but semantically similar. While recent work has proposed to expand the queries or documents by enriching their representations with additional relevant terms to address this challenge, they usually require a large volume of query-document pairs to train an expansion model. In this paper, we propose an Unsupervised Document Expansion with Generation (UDEG) framework with a pre-trained language model, which generates diverse supplementary sentences for the original document without using labels on query-document pairs for training. For generating sentences, we further stochastically perturb their embeddings to generate more diverse sentences for document expansion. We validate our framework on two standard IR benchmark datasets. The results show that our framework significantly outperforms relevant expansion baselines for IR.

Annotation quality control is a critical aspect for building reliable corpora through linguistic annotation. In this study, we present a simple but powerful quality control method using two-step reason selection. We gathered sentential annotations of local acceptance and three related attributes through a crowdsourcing platform. For each attribute, the reason for the choice of the attribute value is selected in a two-step manner. The options given for reason selection were designed to facilitate the detection of a nonsensical reason selection. We assume that a sentential annotation that contains a nonsensical reason is less reliable than the one without such reason. Our method, based solely on this assumption, is found to retain the annotations with satisfactory quality out of the entire annotations mixed with those of low quality.

Considering diverse aspects of an argumentative issue is an essential step for mitigating a biased opinion and making reasonable decisions. A related generation model can produce flexible results that cover a wide range of topics, compared to the retrieval-based method that may show unstable performance for unseen data. In this paper, we study the problem of generating sentential arguments from multiple perspectives, and propose a neural method to address this problem. Our model, ArgDiver (Argument generation model from diverse perspectives), in a way a conversational system, successfully generates high-quality sentential arguments. At the same time, the automatically generated arguments by our model show a higher diversity than those generated by any other baseline models. We believe that our work provides evidence for the potential of a good generation model in providing diverse perspectives on a controversial topic.

We propose a method of machine-assisted annotation for the identification of tension development, annotating whether the tension is increasing, decreasing, or staying unchanged. We use a neural network based prediction model, whose predicted results are given to the annotators as initial values for the options that they are asked to choose. By presenting such initial values to the annotators, the annotation task becomes an evaluation task where the annotators inspect whether or not the predicted results are correct. To demonstrate the effectiveness of our method, we performed the annotation task in both in-house and crowdsourced environments. For the crowdsourced environment, we compared the annotation results with and without our method of machine-assisted annotation. We find that the results with our method showed a higher agreement to the gold standard than those without, though our method had little effect at reducing the time for annotation. Our codes for the experiment are made publicly available.

Genetic information in the literature has been extensively looked into for the purpose of discovering the etiology of a disease. As the gene-disease relation is sensitive to external factors, their identification is important to study a disease. Environmental influences, which are usually called Gene-Environment interaction (GxE), have been considered as important factors and have extensively been researched in biology. Nevertheless, there is still a lack of systems for automatic GxE extraction from the biomedical literature due to new challenges: (1) there are no preprocessing tools and corpora for GxE, (2) expressions of GxE are often quite implicit, and (3) document-level comprehension is usually required. We propose to overcome these challenges with neural network models and show that a modified sequence-to-sequence model with a static RNN decoder produces a good performance in GxE recognition.