Question answering based on retrieval augmented generation (RAG-QA) is an important research topic in NLP and has a wide range of real-world applications. However, most existing datasets for this task are either constructed using a single source corpus or consist of short extractive answers, which fall short of evaluating large language model (LLM) based RAG-QA systems on cross-domain generalization. To address these limitations, we create Long-form RobustQA (LFRQA), a new dataset comprising human-written long-form answers that integrate short extractive answers from multiple documents into a single, coherent narrative, covering 26K queries and large corpora across seven different domains. We further propose RAG-QA Arena by directly comparing model-generated answers against LFRQA’s answers using LLMs as evaluators. We show via extensive experiments that RAG-QA Arena and human judgments on answer quality are highly correlated. Moreover, only 41.3% of the most competitive LLM’s answers are preferred to LFRQA’s answers, demonstrating RAG-QA Arena as a challenging evaluation platform for future research.

In this paper, we present a novel approach for data-to-text generation that addresses the limitations of current methods that primarily focus on specific types of structured data. Our proposed method aims to improve performance in multi-task training, zero-shot and few-shot scenarios by providing a unified representation that can handle various forms of structured data such as tables, knowledge graph triples, and meaning representations. We demonstrate that our proposed approach can effectively adapt to new structured forms, and can improve performance in comparison to current methods. For example, our method resulted in a 66% improvement in zero-shot BLEU scores when transferring models trained on table inputs to a knowledge graph dataset. Our proposed method is an important step towards a more general data-to-text generation framework.

There has been increasing interest in synthesizing data to improve downstream text-to-SQL tasks. In this paper, we examined the existing synthesized datasets and discovered that state-of-the-art text-to-SQL algorithms did not further improve on popular benchmarks when trained with augmented synthetic data. We observed three shortcomings: illogical synthetic SQL queries from independent column sampling, arbitrary table joins, and language gaps between the synthesized SQL and natural language question (NLQ) pair. To address these issues, we propose a novel synthesis framework that imposes strong typing constraints, incorporates key relationships from schema, and conducts schema-distance-weighted column sampling. We also adopt an intermediate representation (IR) for the SQL-to-text task to further improve the quality of the generated NLQ. When existing powerful text-to-SQL parsers are pretrained on our high-quality synthesized data, these models have significant accuracy boosts and achieve new state-of-the-art performance on Spider. We also demonstrate the effectiveness of our techniques with ablation studies

The open-ended Visual Question Answering (VQA) task requires AI models to jointly reason over visual and natural language inputs using world knowledge. Recently, pre-trained Language Models (PLM) such as GPT-3 have been applied to the task and shown to be powerful world knowledge sources. However, these methods suffer from low knowledge coverage caused by PLM bias – the tendency to generate certain tokens over other tokens regardless of prompt changes, and high dependency on the PLM quality – only models using GPT-3 can achieve the best result. To address the aforementioned challenges, we propose RASO: a new VQA pipeline that deploys a generate-then-select strategy guided by world knowledge for the first time. Rather than following the de facto standard to train a multi-modal model that directly generates the VQA answer, {pasted macro ‘MODEL’}name first adopts PLM to generate all the possible answers, and then trains a lightweight answer selection model for the correct answer. As proved in our analysis, RASO expands the knowledge coverage from in-domain training data by a large margin. We provide extensive experimentation and show the effectiveness of our pipeline by advancing the state-of-the-art by 4.1% on OK-VQA, without additional computation cost.

Entities can be expressed in diverse formats, such as texts, images, or column names and cell values in tables. While existing entity linking (EL) models work well on per modality configuration, such as text-only EL, visual grounding or schema linking, it is more challenging to design a unified model for diverse modality configurations. To bring various modality configurations together, we constructed a benchmark for diverse-modal EL (DMEL) from existing EL datasets, covering all three modalities including text, image and table. To approach the DMEL task, we proposed a generative diverse-modal model (GDMM) following a multimodal-encoder-decoder paradigm. Pre-training GDMM with rich corpora builds a solid foundation for DMEL without storing the entire KB for inference. Fine-tuning GDMM builds a stronger DMEL baseline, outperforming state-of-the-art task-specific EL models by 8.51 F1 score on average. Additionally, extensive error analyses are conducted to highlight the challenge of DMEL, facilitating future researches on this task.

Training a Named Entity Recognition (NER) model often involves fixing a taxonomy of entity types. However, requirements evolve and we might need the NER model to recognize additional entity types. A simple approach is to re-annotate entire dataset with both existing and additional entity types and then train the model on the re-annotated dataset. However, this is an extremely laborious task. To remedy this, we propose a novel approach called Partial Label Model (PLM) that uses only partially annotated datasets. We experiment with 6 diverse datasets and show that PLM consistently performs better than most other approaches (0.5 - 2.5 F1), including in novel settings for taxonomy expansion not considered in prior work. The gap between PLM and all other approaches is especially large in settings where there is limited data available for the additional entity types (as much as 11 F1), thus suggesting a more cost effective approaches to taxonomy expansion.

Studies in bias and fairness in natural language processing have primarily examined social biases within a single language and/or across few attributes (e.g. gender, race). However, biases can manifest differently across various languages for individual attributes. As a result, it is critical to examine biases within each language and attribute. Of equal importance is to study how these biases compare across languages and how the biases are affected when training a model on multilingual data versus monolingual data. We present a bias analysis across Italian, Chinese, English, Hebrew, and Spanish on the downstream sentiment analysis task to observe whether specific demographics are viewed more positively. We study bias similarities and differences across these languages and investigate the impact of multilingual vs. monolingual training data. We adapt existing sentiment bias templates in English to Italian, Chinese, Hebrew, and Spanish for four attributes: race, religion, nationality, and gender. Our results reveal similarities in bias expression such as favoritism of groups that are dominant in each language’s culture (e.g. majority religions and nationalities). Additionally, we find an increased variation in predictions across protected groups, indicating bias amplification, after multilingual finetuning in comparison to multilingual pretraining.

Intent classification (IC) plays an important role in task-oriented dialogue systems. However, IC models often generalize poorly when training without sufficient annotated examples for each user intent. We propose a novel pre-training method for text encoders that uses contrastive learning with intent psuedo-labels to produce embeddings that are well-suited for IC tasks, reducing the need for manual annotations. By applying this pre-training strategy, we also introduce Pre-trained Intent-aware Encoder (PIE), which is designed to align encodings of utterances with their intent names. Specifically, we first train a tagger to identify key phrases within utterances that are crucial for interpreting intents. We then use these extracted phrases to create examples for pre-training a text encoder in a contrastive manner. As a result, our PIE model achieves up to 5.4% and 4.0% higher accuracy than the previous state-of-the-art pre-trained text encoder for the N-way zero- and one-shot settings on four IC datasets.

Research on neural IR has so far been focused primarily on standard supervised learning settings, where it outperforms traditional term matching baselines. Many practical use cases of such models, however, may involve previously unseen target domains. In this paper, we propose to improve the out-of-domain generalization of Dense Passage Retrieval (DPR) - a popular choice for neural IR - through synthetic data augmentation only in the source domain. We empirically show that pre-finetuning DPR with additional synthetic data in its source domain (Wikipedia), which we generate using a fine-tuned sequence-to-sequence generator, can be a low-cost yet effective first step towards its generalization. Across five different test sets, our augmented model shows more robust performance than DPR in both in-domain and zero-shot out-of-domain evaluation.

We present scalable Universal Dependency (UD) treebank synthesis techniques that exploit advances in language representation modeling which leverage vast amounts of unlabeled general-purpose multilingual text. We introduce a data augmentation technique that uses synthetic treebanks to improve production-grade parsers. The synthetic treebanks are generated using a state-of-the-art biaffine parser adapted with pretrained Transformer models, such as Multilingual BERT (M-BERT). The new parser improves LAS by up to two points on seven languages. The production models’ LAS performance improves as the augmented treebanks scale in size, surpassing performance of production models trained on originally annotated UD treebanks.

We introduce TECHQA, a domain-adaptation question answering dataset for the technical support domain. The TECHQA corpus highlights two real-world issues from the automated customer support domain. First, it contains actual questions posed by users on a technical forum, rather than questions generated specifically for a competition or a task. Second, it has a real-world size – 600 training, 310 dev, and 490 evaluation question/answer pairs – thus reflecting the cost of creating large labeled datasets with actual data. Hence, TECHQA is meant to stimulate research in domain adaptation rather than as a resource to build QA systems from scratch. TECHQA was obtained by crawling the IBMDeveloper and DeveloperWorks forums for questions with accepted answers provided in an IBM Technote—a technical document that addresses a specific technical issue. We also release a collection of the 801,998 Technotes available on the web as of April 4, 2019 as a companion resource that can be used to learn representations of the IT domain language.

Automatic question generation (QG) has shown promise as a source of synthetic training data for question answering (QA). In this paper we ask: Is textual diversity in QG beneficial for downstream QA? Using top-p nucleus sampling to derive samples from a transformer-based question generator, we show that diversity-promoting QG indeed provides better QA training than likelihood maximization approaches such as beam search. We also show that standard QG evaluation metrics such as BLEU, ROUGE and METEOR are inversely correlated with diversity, and propose a diversity-aware intrinsic measure of overall QG quality that correlates well with extrinsic evaluation on QA.

Answer validation in machine reading comprehension (MRC) consists of verifying an extracted answer against an input context and question pair. Previous work has looked at re-assessing the “answerability” of the question given the extracted answer. Here we address a different problem: the tendency of existing MRC systems to produce partially correct answers when presented with answerable questions. We explore the nature of such errors and propose a post-processing correction method that yields statistically significant performance improvements over state-of-the-art MRC systems in both monolingual and multilingual evaluation.

Transfer learning techniques are particularly useful for NLP tasks where a sizable amount of high-quality annotated data is difficult to obtain. Current approaches directly adapt a pretrained language model (LM) on in-domain text before fine-tuning to downstream tasks. We show that extending the vocabulary of the LM with domain-specific terms leads to further gains. To a bigger effect, we utilize structure in the unlabeled data to create auxiliary synthetic tasks, which helps the LM transfer to downstream tasks. We apply these approaches incrementally on a pretrained Roberta-large LM and show considerable performance gain on three tasks in the IT domain: Extractive Reading Comprehension, Document Ranking and Duplicate Question Detection.

This paper introduces a novel orchestration framework, called CFO (Computation Flow Orchestrator), for building, experimenting with, and deploying interactive NLP (Natural Language Processing) and IR (Information Retrieval) systems to production environments. We then demonstrate a question answering system built using this framework which incorporates state-of-the-art BERT based MRC (Machine Reading Com- prehension) with IR components to enable end-to-end answer retrieval. Results from the demo system are shown to be high quality in both academic and industry domain specific settings. Finally, we discuss best practices when (pre-)training BERT based MRC models for production systems. Screencast links: - Short video (< 3 min): http: //ibm.biz/gaama_demo - Supplementary long video (< 13 min): http://ibm.biz/gaama_cfo_demo

We demonstrate the viability of knowledge transfer between two related tasks: machine reading comprehension (MRC) and query-based text summarization. Using an MRC model trained on the SQuAD1.1 dataset as a core system component, we first build an extractive query-based summarizer. For better precision, this summarizer also compresses the output of the MRC model using a novel sentence compression technique. We further leverage pre-trained machine translation systems to abstract our extracted summaries. Our models achieve state-of-the-art results on the publicly available CNN/Daily Mail and Debatepedia datasets, and can serve as simple yet powerful baselines for future systems. We also hope that these results will encourage research on transfer learning from large MRC corpora to query-based summarization.

This paper presents the IBM Research AI submission to the CoNLL 2018 Shared Task on Parsing Universal Dependencies. Our system implements a new joint transition-based parser, based on the Stack-LSTM framework and the Arc-Standard algorithm, that handles tokenization, part-of-speech tagging, morphological tagging and dependency parsing in one single model. By leveraging a combination of character-based modeling of words and recursive composition of partially built linguistic structures we qualified 13th overall and 7th in low resource. We also present a new sentence segmentation neural architecture based on Stack-LSTMs that was the 4th best overall.

Answer sentence ranking and answer extraction are two key challenges in question answering that have traditionally been treated in isolation, i.e., as independent tasks. In this article, we (1) explain how both tasks are related at their core by a common quantity, and (2) propose a simple and intuitive joint probabilistic model that addresses both via joint computation but task-specific application of that quantity. In our experiments with two TREC datasets, our joint model substantially outperforms state-of-the-art systems in both tasks.