Alignment with human preferences is an important step in developing accurate and safe large language models. This is no exception in machine translation (MT), where better handling of language nuances and context-specific variations leads to improved quality. However, preference data based on human feedback can be very expensive to obtain and curate at a large scale. Automatic metrics, on the other hand, can induce preferences, but they might not match human expectations perfectly. In this paper, we propose an approach that leverages the best of both worlds. We first collect sentence-level quality assessments from professional linguists on translations generated by multiple high-quality MT systems and evaluate the ability of current automatic metrics to recover these preferences. We then use this analysis to curate a new dataset, MT-Pref (metric induced translation preference) dataset, which comprises 18k instances covering 18 language directions, using texts sourced from multiple domains post-2022. We show that aligning TOWER models on MT-Pref significantly improves translation quality on WMT23 and FLORES benchmarks.

We report the results of the WMT 2024 shared task on Quality Estimation, in which the challenge is to predict the quality of the output of neural machine translation systems at the word and sentence levels, without access to reference translations. In this edition, we expanded our scope to assess the potential for quality estimates to help in the correction of translated outputs, hence including an automated post-editing (APE) direction. We publish new test sets with human annotations that target two directions: providing new Multidimensional Quality Metrics (MQM) annotations for three multi-domain language pairs (English to German, Spanish and Hindi) and extending the annotations on Indic languages providing direct assessments and post edits for translation from English into Hindi, Gujarati, Tamil and Telugu. We also perform a detailed analysis of the behaviour of different models with respect to different phenomena including gender bias, idiomatic language, and numerical and entity perturbations. We received submissions based both on traditional, encoder-based approaches as well as large language model (LLM) based ones.

In this work, we present Tower v2, an improved iteration of the state-of-the-art open-weight Tower models, and the backbone of our submission to the WMT24 General Translation shared task. Tower v2 introduces key improvements including expanded language coverage, enhanced data quality, and increased model capacity up to 70B parameters. Our final submission combines these advancements with quality-aware decoding strategies, selecting translations based on multiple translation quality signals. The resulting system demonstrates significant improvement over previous versions, outperforming closed commercial systems like GPT-4o, Claude 3.5, and DeepL even at a smaller 7B scale.

This paper presents the findings from the third edition of the Chat Translation Shared Task. As with previous editions, the task involved translating bilingual customer support conversations, specifically focusing on the impact of conversation context in translation quality and evaluation. We also include two new language pairs: English-Korean and English-Dutch, in addition to the set of language pairs from previous editions: English-German, English-French, and English-Brazilian Portuguese.We received 22 primary submissions and 32 contrastive submissions from eight teams, with each language pair having participation from at least three teams. We evaluated the systems comprehensively using both automatic metrics and human judgments via a direct assessment framework.The official rankings for each language pair were determined based on human evaluation scores, considering performance in both translation directions—agent and customer. Our analysis shows that while the systems excelled at translating individual turns, there is room for improvement in overall conversation-level translation quality.

This paper aims to investigate the effectiveness of the k-Nearest Neighbor Machine Translation model (kNN-MT) in real-world scenarios. kNN-MT is a retrieval-augmented framework that combines the advantages of parametric models with non-parametric datastores built using a set of parallel sentences. Previous studies have primarily focused on evaluating the model using only the BLEU metric and have not tested kNN-MT in real world scenarios. Our study aims to fill this gap by conducting a comprehensive analysis on various datasets comprising different language pairs and different domains, using multiple automatic metrics and expert evaluated Multidimensional Quality Metrics (MQM). We compare kNN-MT with two alternate strategies: fine-tuning all the model parameters and adapter-based finetuning. Finally, we analyze the effect of the datastore size on translation quality, and we examine the number of entries necessary to bootstrap and configure the index.

Natural language generation has witnessed significant advancements due to the training of large language models on vast internet-scale datasets. Despite these advancements, there exists a critical challenge: These models can inadvertently generate content that is toxic, inaccurate, and unhelpful, and existing automatic evaluation metrics often fall short of identifying these shortcomings. As models become more capable, human feedback is an invaluable signal for evaluating and improving models. This survey aims to provide an overview of recent research that has leveraged human feedback to improve natural language generation. First, we introduce a taxonomy distilled from existing research to categorize and organize the varied forms of feedback. Next, we discuss how feedback can be described by its format and objective, and cover the two approaches proposed to use feedback (either for training or decoding): directly using feedback or training feedback models. We also discuss existing datasets for human-feedback data collection, and concerns surrounding feedback collection. Finally, we provide an overview of the nascent field of AI feedback, which uses large language models to make judgments based on a set of principles and minimize the need for human intervention. We also release a website of this survey at feedback-gap-survey.info.

We report the results of the WMT 2023 shared task on Quality Estimation, in which the challenge is to predict the quality of the output of neural machine translation systems at the word and sentence levels, without access to reference translations. This edition introduces a few novel aspects and extensions that aim to enable more fine-grained, and explainable quality estimation approaches. We introduce an updated quality annotation scheme using Multidimensional Quality Metrics to obtain sentence- and word-level quality scores for three language pairs. We also extend the provided data to new language pairs: we specifically target low-resource languages and provide training, development and test data for English-Hindi, English-Tamil, English-Telegu and English-Gujarati as well as a zero-shot test-set for English-Farsi. Further, we introduce a novel fine-grained error prediction task aspiring to motivate research towards more detailed quality predictions.

We present the joint contribution of Unbabel and Instituto Superior Técnico to the WMT 2023 Shared Task on Quality Estimation (QE). Our team participated on all tasks: Sentence- and Word-level Quality Prediction and Fine-grained error span detection. For all tasks we build on the CometKiwi model (rei et al. 2022). Our multilingual approaches are ranked first for all tasks, reaching state-of-the-art performance for quality estimation at word-, span- and sentence-level granularity. Compared to the previous state-of-the-art, CometKiwi, we show large improvements in correlation with human judgements (up to 10 Spearman points) and surpassing the second-best multilingual submission with up to 3.8 absolute points.

Despite the progress in machine translation quality estimation and evaluation in the last years, decoding in neural machine translation (NMT) is mostly oblivious to this and centers around finding the most probable translation according to the model (MAP decoding), approximated with beam search. In this paper, we bring together these two lines of research and propose quality-aware decoding for NMT, by leveraging recent breakthroughs in reference-free and reference-based MT evaluation through various inference methods like N-best reranking and minimum Bayes risk decoding. We perform an extensive comparison of various possible candidate generation and ranking methods across four datasets and two model classes and find that quality-aware decoding consistently outperforms MAP-based decoding according both to state-of-the-art automatic metrics (COMET and BLEURT) and to human assessments.

In recent years, several neural fine-tuned machine translation evaluation metrics such as COMET and BLEURT have been proposed. These metrics achieve much higher correlations with human judgments than lexical overlap metrics at the cost of computational efficiency and simplicity, limiting their applications to scenarios in which one has to score thousands of translation hypothesis (e.g. scoring multiple systems or Minimum Bayes Risk decoding). In this paper, we explore optimization techniques, pruning, and knowledge distillation to create more compact and faster COMET versions. Our results show that just by optimizing the code through the use of caching and length batching we can reduce inference time between 39% and 65% when scoring multiple systems. Also, we show that pruning COMET can lead to a 21% model reduction without affecting the model’s accuracy beyond 0.01 Kendall tau correlation. Furthermore, we present DISTIL-COMET a lightweight distilled version that is 80% smaller and 2.128x faster while attaining a performance close to the original model and above strong baselines such as BERTSCORE and PRISM.

This paper presents QUARTZ, QUality-AwaRe machine Translation, a project led by Unbabel which aims at developing machine translation systems that are more robust and produce fewer critical errors. With QUARTZ we want to enable machine translation for user-generated conversational content types that do not tolerate critical errors in automatic translations.

We report the results of the WMT 2022 shared task on Quality Estimation, in which the challenge is to predict the quality of the output of neural machine translation systems at the word and sentence levels, without access to reference translations. This edition introduces a few novel aspects and extensions that aim to enable more fine-grained, and explainable quality estimation approaches. We introduce an updated quality annotation scheme using Multidimensional Quality Metrics to obtain sentence- and word-level quality scores for three language pairs. We also extend the Direct Assessments and post-edit data (MLQE-PE) to new language pairs: we present a novel and large dataset on English-Marathi, as well as a zero-shot test set on English-Yoruba. Further, we include an explainability sub-task for all language pairs and present a new format of a critical error detection task for two new language pairs. Participants from 11 different teams submitted altogether 991 systems to different task variants and language pairs.

Automatic translations with critical errors may lead to misinterpretations and pose several risks for the user. As such, it is important that Machine Translation (MT) Evaluation systems are robust to these errors in order to increase the reliability and safety of Machine Translation systems. Here we introduce SMAUG a novel Sentence-level Multilingual AUGmentation approach for generating translations with critical errors and apply this approach to create a test set to evaluate the robustness of MT metrics to these errors. We show that current State-of-the-Art metrics are improving their capability to distinguish translations with and without critical errors and to penalize the first accordingly. We also show that metrics tend to struggle with errors related to named entities and numbers and that there is a high variance in the robustness of current methods to translations with critical errors.

In this paper, we present the joint contribution of Unbabel and IST to the WMT 2022 Metrics Shared Task. Our primary submission – dubbed COMET-22 – is an ensemble between a COMET estimator model trained with Direct Assessments and a newly proposed multitask model trained to predict sentence-level scores along with OK/BAD word-level tags derived from Multidimensional Quality Metrics error annotations. These models are ensembled together using a hyper-parameter search that weights different features extracted from both evaluation models and combines them into a single score. For the reference-free evaluation, we present CometKiwi. Similarly to our primary submission, CometKiwi is an ensemble between two models. A traditional predictor-estimator model inspired by OpenKiwi and our new multitask model trained on Multidimensional Quality Metrics which can also be used without references. Both our submissions show improved correlations compared to state-of-the-art metrics from last year as well as increased robustness to critical errors.

We present the joint contribution of IST and Unbabel to the WMT 2022 Shared Task on Quality Estimation (QE). Our team participated in all three subtasks: (i) Sentence and Word-level Quality Prediction; (ii) Explainable QE; and (iii) Critical Error Detection. For all tasks we build on top of the COMET framework, connecting it with the predictor-estimator architecture of OpenKiwi, and equipping it with a word-level sequence tagger and an explanation extractor. Our results suggest that incorporating references during pretraining improves performance across several language pairs on downstream tasks, and that jointly training with sentence and word-level objectives yields a further boost. Furthermore, combining attention and gradient information proved to be the top strategy for extracting good explanations of sentence-level QE models. Overall, our submissions achieved the best results for all three tasks for almost all language pairs by a considerable margin.

This paper reports the findings of the second edition of the Chat Translation Shared Task. Similarly to the previous WMT 2020 edition, the task consisted of translating bilingual customer support conversational text. However, unlike the previous edition, in which the bilingual data was created from a synthetic monolingual English corpus, this year we used a portion of the newly released Unbabel’s MAIA corpus, which contains genuine bilingual conversations between agents and customers. We also expanded the language pairs to English↔German (en↔de), English↔French (en↔fr), and English↔Brazilian Portuguese (en↔pt-br).Given that the main goal of the shared task is to translate bilingual conversations, participants were encouraged to train and test their models specifically for this environment. In total, we received 18 submissions from 4 different teams. All teams participated in both directions of en↔de. One of the teams also participated in en↔fr and en↔pt-br. We evaluated the submissions with automatic metrics as well as human judgments via Multidimensional Quality Metrics (MQM) on both directions. The official ranking of the systems is based on the overall MQM scores of the participating systems on both directions, i.e. agent and customer.

We present the joint contribution of IST and Unbabel to the WMT 2022 Chat Translation Shared Task. We participated in all six language directions (English ↔ German, English ↔ French, English ↔ Brazilian Portuguese). Due to the lack of domain-specific data, we use mBART50, a large pretrained language model trained on millions of sentence-pairs, as our base model. We fine-tune it using a two step fine-tuning process. In the first step, we fine-tune the model on publicly available data. In the second step, we use the validation set. After having a domain specific model, we explore the use of kNN-MT as a way of incorporating domain-specific data at decoding time.

We present the joint contribution of IST and Unbabel to the WMT 2021 Shared Task on Quality Estimation. Our team participated on two tasks: Direct Assessment and Post-Editing Effort, encompassing a total of 35 submissions. For all submissions, our efforts focused on training multilingual models on top of OpenKiwi predictor-estimator architecture, using pre-trained multilingual encoders combined with adapters. We further experiment with and uncertainty-related objectives and features as well as training on out-of-domain direct assessment data.

At eBay, we are automatically generating a large amount of natural language titles for eCommerce browse pages using machine translation (MT) technology. While automatic approaches can generate millions of titles very fast, they are prone to errors. We therefore develop quality estimation (QE) methods which can automatically detect titles with low quality in order to prevent them from going live. In this paper, we present different approaches: The first one is a Random Forest (RF) model that explores hand-crafted, robust features, which are a mix of established features commonly used in Machine Translation Quality Estimation (MTQE) and new features developed specifically for our task. The second model is based on Siamese Networks (SNs) which embed the metadata input sequence and the generated title in the same space and do not require hand-crafted features at all. We thoroughly evaluate and compare those approaches on in-house data. While the RF models are competitive for scenarios with smaller amounts of training data and somewhat more robust, they are clearly outperformed by the SN models when the amount of training data is larger.

E-commerce platforms present products using titles that summarize product information. These titles cannot be created by hand, therefore an algorithmic solution is required. The task of automatically generating these titles given noisy user provided titles is one way to achieve the goal. The setting requires the generation process to be fast and the generated title to be both human-readable and concise. Furthermore, we need to understand if such generated titles are usable. As such, we propose approaches that (i) automatically generate product titles, (ii) predict their quality. Our approach scales to millions of products and both automatic and human evaluations performed on real-world data indicate our approaches are effective and applicable to existing e-commerce scenarios.

In this paper we investigate the problem of adapting a machine translation system to the feedback provided by multiple post-editors. It is well know that translators might have very different post-editing styles and that this variability hinders the application of online learning methods, which indeed assume a homogeneous source of adaptation data. We hence propose multi-task learning to leverage bias information from each single post-editors in order to constrain the evolution of the SMT system. A new framework for significance testing with sentence level metrics is described which shows that Multi-Task learning approaches outperforms existing online learning approaches, with significant gains of 1.24 and 1.88 TER score over a strong online adaptive baseline, on a test set of post-edits produced by four translators texts and on a popular benchmark with multiple references, respectively.

Quality estimation (QE) for machine translation has emerged as a promising way to provide real-world applications with methods to estimate at run-time the reliability of automatic translations. Real-world applications, however, pose challenges that go beyond those of current QE evaluation settings. For instance, the heterogeneity and the scarce availability of training data might contribute to significantly raise the bar. To address these issues we compare two alternative machine learning paradigms, namely online and multi-task learning, measuring their capability to overcome the limitations of current batch methods. The results of our experiments, which are carried out in the same experimental setting, demonstrate the effectiveness of the two methods and suggest their complementarity. This indicates, as a promising research avenue, the possibility to combine their strengths into an online multi-task approach to the problem.