Empathy is a crucial factor in open-domain conversations, which naturally shows one’s caring and understanding to others. Though several methods have been proposed to generate empathetic responses, existing works often lead to monotonous empathy that refers to generic and safe expressions. In this paper, we propose to use explicit control to guide the empathy expression and design a framework DiffusEmp based on conditional diffusion language model to unify the utilization of dialogue context and attribute-oriented control signals. Specifically, communication mechanism, intent, and semantic frame are imported as multi-grained signals that control the empathy realization from coarse to fine levels. We then design a specific masking strategy to reflect the relationship between multi-grained signals and response tokens, and integrate it into the diffusion model to influence the generative process. Experimental results on a benchmark dataset EmpatheticDialogue show that our framework outperforms competitive baselines in terms of controllability, informativeness, and diversity without the loss of context-relatedness.

Dialogue representation and understanding aim to convert conversational inputs into embeddings and fulfill discriminative tasks. Compared with free-form text, dialogue has two important characteristics, hierarchical semantic structure and multi-facet attributes. Therefore, directly applying the pretrained language models (PLMs) might result in unsatisfactory performance. Recently, several work focused on the dialogue-adaptive post-training (DialPost) that further trains PLMs to fit dialogues. To model dialogues more comprehensively, we propose a DialPost method, Dialog-Post, with multi-level self-supervised objectives and a hierarchical model. These objectives leverage dialogue-specific attributes and use self-supervised signals to fully facilitate the representation and understanding of dialogues. The novel model is a hierarchical segment-wise self-attention network, which contains inner-segment and inter-segment self-attention sub-layers followed by an aggregation and updating module. To evaluate the effectiveness of our methods, we first apply two public datasets for the verification of representation ability. Then we conduct experiments on a newly-labelled dataset that is annotated with 4 dialogue understanding tasks. Experimental results show that our method outperforms existing SOTA models and achieves a 3.3% improvement on average.

Dialogue state tracking (DST) aims to convert the dialogue history into dialogue states which consist of slot-value pairs. As condensed structural information memorizes all history information, the dialogue state in the previous turn is typically adopted as the input for predicting the current state by DST models. However, these models tend to keep the predicted slot values unchanged, which is defined as state momentum in this paper. Specifically, the models struggle to update slot values that need to be changed and correct wrongly predicted slot values in the previous turn. To this end, we propose MoNET to tackle state momentum via noise-enhanced training. First, the previous state of each turn in the training data is noised via replacing some of its slot values. Then, the noised previous state is used as the input to learn to predict the current state, improving the model’s ability to update and correct slot values. Furthermore, a contrastive contextmatching framework is designed to narrow the representation distance between a state and itscorresponding noised variant, which reduces the impact of noised state and makes the model better understand the dialogue history. Experimental results on MultiWOZ datasets show that MoNET outperforms previous DST methods. Ablations and analysis verify the effectiveness of MoNET in alleviating state momentum issues and improving the anti-noise ability.

High-quality data is essential for conversational recommendation systems and serves as the cornerstone of the network architecture development and training strategy design. Existing works contribute heavy human efforts to manually labeling or designing and extending recommender dialogue templates. However, they suffer from: (i) the limited number of human annotators results in datasets can hardly capture rich and large-scale cases in the real world, (ii) the limited experience and knowledge of annotators accounts for the uninformative corpus and inappropriate recommendations. In this paper, we propose a novel automatic dataset synthesis approach that can generate large-scale and high-quality recommendation dialogues through a data2text generation process, where unstructured recommendation conversations are generated from structured graphs based on user-item information from the real world. In doing so, we comprehensively exploit: (i) rich personalized user profiles from traditional recommendation datasets, (ii) rich external knowledge from knowledge graphs, and (iii) the conversation ability contained in human-to-human conversational recommendation datasets. Extensive experiments validate the benefit brought by the automatically synthesized data under low-resource scenarios, and demonstrate the promising potential to facilitate developing a more effective conversational recommendation system.

Traditional end-to-end task-oriented dialog systems first convert dialog context into belief state and action state before generating the system response. The system response performance is significantly affected by the quality of the belief state and action state. We first explore what dialog context representation is beneficial to improving the quality of the belief state and action state, which further enhances the generated response quality. To tackle our exploration, we propose Mars, an end-to-end task-oriented dialog system with two contrastive learning strategies to model the relationship between dialog context and belief/action state representations. Empirical results show dialog context representations, which are more different from semantic state representations, are more conducive to multi-turn task-oriented dialog. Moreover, our proposed Mars achieves state-of-the-art performance on the MultiWOZ 2.0, CamRest676, and CrossWOZ.

Real-world text applications often involve composing a wide range of text control operations, such as editing the text w.r.t. an attribute, manipulating keywords and structure, and generating new text of desired properties. Prior work typically learns/finetunes a language model (LM) to perform individual or specific subsets of operations. Recent research has studied combining operations in a plug-and-play manner, often with costly search or optimization in the complex sequence space. This paper proposes a new efficient approach for composable text operations in the compact latent space of text. The low-dimensionality and differentiability of the text latent vector allow us to develop an efficient sampler based on ordinary differential equations (ODEs) given arbitrary plug-in operators (e.g., attribute classifiers). By connecting pretrained LMs (e.g., GPT2) to the latent space through efficient adaption, we then decode the sampled vectors into desired text sequences. The flexible approach permits diverse control operators (sentiment, tense, formality, keywords, etc.) acquired using any relevant data from different domains. Experiments show that composing those operators within our approach manages to generate or edit high-quality text, substantially improving over previous methods in terms of generation quality and efficiency.

Contrastive learning (CL) has achieved astonishing progress in computer vision, speech, and natural language processing fields recently with self-supervised learning. However, CL approach to the supervised setting is not fully explored, especially for the natural language understanding classification task. Intuitively, the class label itself has the intrinsic ability to perform hard positive/negative mining, which is crucial for CL. Motivated by this, we propose a novel label anchored contrastive learning approach (denoted as LaCon) for language understanding. Specifically, three contrastive objectives are devised, including a multi-head instance-centered contrastive loss (ICL), a label-centered contrastive loss (LCL), and a label embedding regularizer (LER). Our approach does not require any specialized network architecture or any extra data augmentation, thus it can be easily plugged into existing powerful pre-trained language models. Compared to the state-of-the-art baselines, LaCon obtains up to 4.1% improvement on the popular datasets of GLUE and CLUE benchmarks. Besides, LaCon also demonstrates significant advantages under the few-shot and data imbalance settings, which obtains up to 9.4% improvement on the FewGLUE and FewCLUE benchmarking tasks.

Machine reading comprehension (MRC) that requires discrete reasoning involving symbolic operations, e.g., addition, sorting, and counting, is a challenging task. According to this nature, semantic parsing-based methods predict interpretable but complex logical forms. However, logical form generation is nontrivial and even a little perturbation in a logical form will lead to wrong answers. To alleviate this issue, multi-predictor -based methods are proposed to directly predict different types of answers and achieve improvements. However, they ignore the utilization of symbolic operations and encounter a lack of reasoning ability and interpretability. To inherit the advantages of these two types of methods, we propose OPERA, an operation-pivoted discrete reasoning framework, where lightweight symbolic operations (compared with logical forms) as neural modules are utilized to facilitate the reasoning ability and interpretability. Specifically, operations are first selected and then softly executed to simulate the answer reasoning procedure. Extensive experiments on both DROP and RACENum datasets show the reasoning ability of OPERA. Moreover, further analysis verifies its interpretability.

Neural text generation models are typically trained by maximizing log-likelihood with the sequence cross entropy (CE) loss, which encourages an exact token-by-token match between a target sequence with a generated sequence. Such training objective is sub-optimal when the target sequence is not perfect, e.g., when the target sequence is corrupted with noises, or when only weak sequence supervision is available. To address the challenge, we propose a novel Edit-Invariant Sequence Loss (EISL), which computes the matching loss of a target n-gram with all n-grams in the generated sequence. EISL is designed to be robust to various noises and edits in the target sequences. Moreover, the EISL computation is essentially an approximate convolution operation with target n-grams as kernels, which is easy to implement and efficient to compute with existing libraries. To demonstrate the effectiveness of EISL, we conduct experiments on a wide range of tasks, including machine translation with noisy target sequences, unsupervised text style transfer with only weak training signals, and non-autoregressive generation with non-predefined generation order. Experimental results show our method significantly outperforms the common CE loss and other strong baselines on all the tasks. EISL has a simple API that can be used as a drop-in replacement of the CE loss: https://github.com/guangyliu/EISL.

Dialogue state tracking (DST) aims to predict the current dialogue state given the dialogue history. Existing methods generally exploit the utterances of all dialogue turns to assign value for each slot. This could lead to suboptimal results due to the information introduced from irrelevant utterances in the dialogue history, which may be useless and can even cause confusion. To address this problem, we propose LUNA, a SLot-TUrN Alignment enhanced approach. It first explicitly aligns each slot with its most relevant utterance, then further predicts the corresponding value based on this aligned utterance instead of all dialogue utterances. Furthermore, we design a slot ranking auxiliary task to learn the temporal correlation among slots which could facilitate the alignment. Comprehensive experiments are conducted on three multi-domain task-oriented dialogue datasets, MultiWOZ 2.0, MultiWOZ 2.1, and MultiWOZ 2.2. The results show that LUNA achieves new state-of-the-art results on these datasets.

Transformer-based pre-trained models, such as BERT, have shown extraordinary success in achieving state-of-the-art results in many natural language processing applications. However, deploying these models can be prohibitively costly, as the standard self-attention mechanism of the Transformer suffers from quadratic computational cost in the input sequence length. To confront this, we propose FCA, a fine- and coarse-granularity hybrid self-attention that reduces the computation cost through progressively shortening the computational sequence length in self-attention. Specifically, FCA conducts an attention-based scoring strategy to determine the informativeness of tokens at each layer. Then, the informative tokens serve as the fine-granularity computing units in self-attention and the uninformative tokens are replaced with one or several clusters as the coarse-granularity computing units in self-attention. Experiments on the standard GLUE benchmark show that BERT with FCA achieves 2x reduction in FLOPs over original BERT with <1% loss in accuracy. We show that FCA offers a significantly better trade-off between accuracy and FLOPs compared to prior methods.

Recently proposed dialogue state tracking (DST) approaches predict the dialogue state of a target turn sequentially based on the previous dialogue state. During the training time, the ground-truth previous dialogue state is utilized as the historical context. However, only the previously predicted dialogue state can be used in inference. This discrepancy might lead to error propagation, i.e., mistakes made by the model in the current turn are likely to be carried over to the following turns.To solve this problem, we propose Correctable Dialogue State Tracking (Correctable-DST). Specifically, it consists of three stages: (1) a Predictive State Simulator is exploited to generate a previously “predicted” dialogue state based on the ground-truth previous dialogue state during training; (2) a Slot Detector is proposed to determine the slots with an incorrect value in the previously “predicted” state and the slots whose values are to be updated in the current turn; (3) a State Generator takes the name of the above-selected slots as a prompt to generate the current state.Empirical results show that our approach achieves 67.51%, 68.24%, 70.30%, 71.38%, and 81.27% joint goal accuracy on MultiWOZ 2.0-2.4 datasets, respectively, and achieves a new state-of-the-art performance with significant improvements.

Pre-trained Language Models (PLMs) have shown effectiveness in various Natural Language Processing (NLP) tasks. Denoising autoencoder is one of the most successful pre-training frameworks, learning to recompose the original text given a noise-corrupted one. The existing studies mainly focus on injecting noises into the input. This paper introduces a simple yet effective pre-training paradigm, equipped with a knowledge-enhanced decoder that predicts the next entity token with noises in the prefix, explicitly strengthening the representation learning of entities that span over multiple input tokens. Specifically, when predicting the next token within an entity, we feed masks into the prefix in place of some of the previous ground-truth tokens that constitute the entity. Our model achieves new state-of-the-art results on two knowledge-driven data-to-text generation tasks with up to 2% BLEU gains.

Question answering requiring discrete reasoning, e.g., arithmetic computing, comparison, and counting, over knowledge is a challenging task.In this paper, we propose UniRPG, a semantic-parsing-based approach advanced in interpretability and scalability, to perform Unified discrete Reasoning over heterogeneous knowledge resources, i.e., table and text, as Program Generation. Concretely, UniRPG consists of a neural programmer and a symbolic program executor,where a program is the composition of a set of pre-defined general atomic and higher-order operations and arguments extracted from table and text.First, the programmer parses a question into a program by generating operations and copying arguments, and then, the executor derives answers from table and text based on the program.To alleviate the costly program annotation issue, we design a distant supervision approach for programmer learning, where pseudo programs are automatically constructed without annotated derivations.Extensive experiments on the TAT-QA dataset show that UniRPG achieves tremendous improvements and enhances interpretability and scalability compared with previous state-of-the-art methods, even without derivation annotation.Moreover, it achieves promising performance on the textual dataset DROP without derivation annotation.

The popularity of multimodal dialogue has stimulated the need for a new generation of dialogue agents with multimodal interactivity.When users communicate with customer service, they may express their requirements by means of text, images, or even videos. Visual information usually acts as discriminators for product models, or indicators of product failures, which play an important role in the E-commerce scenario.On the other hand, detailed information provided by the images is limited, and typically, customer service systems cannot understand the intent of users without the input text.Thus, bridging the gap between the image and text is crucial for communicating with customers.In this paper, we construct JDDC 2.1, a large-scale multimodal multi-turn dialogue dataset collected from a mainstream Chinese E-commerce platform, containing about 246K dialogue sessions, 3M utterances, and 507K images, along with product knowledge bases and image category annotations. Over our dataset, we jointly define four tasks: the multimodal dialogue response generation task,the multimodal query rewriting task, the multimodal dialogue discourse parsing task, and the multimodal dialogue summarization task.JDDC 2.1 is the first corpus with annotations for all the above tasks over the same dialogue sessions, which facilitates the comprehensive research around the dialogue.In addition, we present several text-only and multimodal baselines and show the importance of visual information for these tasks. Our dataset and implements will be publicly available.

A typical end-to-end task-oriented dialog system transfers context into dialog state, and upon which generates a response, which usually faces the problem of error propagation from both previously generated inaccurate dialog states and responses, especially in low-resource scenarios. To alleviate these issues, we propose BORT, a back and denoising reconstruction approach for end-to-end task-oriented dialog system. Squarely, to improve the accuracy of dialog states, back reconstruction is used to reconstruct the original input context from the generated dialog states since inaccurate dialog states cannot recover the corresponding input context. To enhance the denoising capability of the model to reduce the impact of error propagation, denoising reconstruction is used to reconstruct the corrupted dialog state and response. Extensive experiments conducted on MultiWOZ 2.0 and CamRest676 show the effectiveness of BORT. Furthermore, BORT demonstrates its advanced capabilities in the zero-shot domain and low-resource scenarios.

Conventional autoregressive left-to-right (L2R) sequence generation faces two issues during decoding: limited to unidirectional target sequence modeling, and constrained on strong local dependencies.To address the aforementioned problem, we propose P3LM, a probabilistically permuted prophet language model, which strengthens the modeling of bidirectional information and long token dependencies for sequence generation.Specifically, P3LM learns to generate tokens in permuted order upon an order-aware transformer decoder, as well as to generate the corresponding future N tokens with a multi-stream attention mechanism.Extensive experiments are conducted on the GLGE benchmark, which includes four datasets for summarization, two for question generation, one for conversational question answering, and one for dialog response generation, where P3LM achieves state-of-the-art results compared with strong publicly available generative pre-training methods.

Hybrid question answering (HQA) aims to answer questions over heterogeneous data, including tables and passages linked to table cells. The heterogeneous data can provide different granularity evidence to HQA models, e.t., column, row, cell, and link. Conventional HQA models usually retrieve coarse- or fine-grained evidence to reason the answer. Through comparison, we find that coarse-grained evidence is easier to retrieve but contributes less to the reasoner, while fine-grained evidence is the opposite. To preserve the advantage and eliminate the disadvantage of different granularity evidence, we propose MuGER2, a Multi-Granularity Evidence Retrieval and Reasoning approach. In evidence retrieval, a unified retriever is designed to learn the multi-granularity evidence from the heterogeneous data. In answer reasoning, an evidence selector is proposed to navigate the fine-grained evidence for the answer reader based on the learned multi-granularity evidence. Experiment results on the HybridQA dataset show that MuGER2 significantly boosts the HQA performance. Further ablation analysis verifies the effectiveness of both the retrieval and reasoning designs.

There has been a growing interest in developing conversational recommendation system (CRS), which provides valuable recommendations to users through conversations. Compared to the traditional recommendation, it advocates wealthier interactions and provides possibilities to obtain users’ exact preferences explicitly. Nevertheless, the corresponding research on this topic is limited due to the lack of broad-coverage dialogue corpus, especially real-world dialogue corpus. To handle this issue and facilitate our exploration, we construct E-ConvRec, an authentic Chinese dialogue dataset consisting of over 25k dialogues and 770k utterances, which contains user profile, product knowledge base (KB), and multiple sequential real conversations between users and recommenders. Next, we explore conversational recommendation in a real scene from multiple facets based on the dataset. Therefore, we particularly design three tasks: user preference recognition, dialogue management, and personalized recommendation. In the light of the three tasks, we establish baseline results on E-ConvRec to facilitate future studies.

Due to the increasing use of service chatbots in E-commerce platforms in recent years, customer satisfaction prediction (CSP) is gaining more and more attention. CSP is dedicated to evaluating subjective customer satisfaction in conversational service and thus helps improve customer service experience. However, previous methods focus on modeling customer-chatbot interaction across different turns, which are hard to represent the important dynamic satisfaction states throughout the customer journey. In this work, we investigate the problem of satisfaction states tracking and its effects on CSP in E-commerce service chatbots. To this end, we propose a dialogue-level classification model named DialogueCSP to track satisfaction states for CSP. In particular, we explore a novel two-step interaction module to represent the dynamic satisfaction states at each turn. In order to capture dialogue-level satisfaction states for CSP, we further introduce dialogue-aware attentions to integrate historical informative cues into the interaction module. To evaluate the proposed approach, we also build a Chinese E-commerce dataset for CSP. Experiment results demonstrate that our model significantly outperforms multiple baselines, illustrating the benefits of satisfaction states tracking on CSP.

Few-shot table understanding is a critical and challenging problem in real-world scenario as annotations over large amount of tables are usually costly. Pre-trained language models (PLMs), which have recently flourished on tabular data, have demonstrated their effectiveness for table understanding tasks. However, few-shot table understanding is rarely explored due to the deficiency of public table pre-training corpus and well-defined downstream benchmark tasks, especially in Chinese. In this paper, we establish a benchmark dataset, FewTUD, which consists of 5 different tasks with human annotations to systematically explore the few-shot table understanding in depth. Since there is no large number of public Chinese tables, we also collect a large-scale, multi-domain tabular corpus to facilitate future Chinese table pre-training, which includes one million tables and related natural language text with auxiliary supervised interaction signals. Finally, we present FewTPT, a novel table PLM with rich interactions over tabular data, and evaluate its performance comprehensively on the benchmark. Our dataset and model will be released to the public soon.

Recent work on aspect-level sentiment classification has demonstrated the efficacy of incorporating syntactic structures such as dependency trees with graph neural networks (GNN), but these approaches are usually vulnerable to parsing errors. To better leverage syntactic information in the face of unavoidable errors, we propose a simple yet effective graph ensemble technique, GraphMerge, to make use of the predictions from different parsers. Instead of assigning one set of model parameters to each dependency tree, we first combine the dependency relations from different parses before applying GNNs over the resulting graph. This allows GNN models to be robust to parse errors at no additional computational cost, and helps avoid overparameterization and overfitting from GNN layer stacking by introducing more connectivity into the ensemble graph. Our experiments on the SemEval 2014 Task 4 and ACL 14 Twitter datasets show that our GraphMerge model not only outperforms models with single dependency tree, but also beats other ensemble models without adding model parameters.

Keyphrases, that concisely summarize the high-level topics discussed in a document, can be categorized into present keyphrase which explicitly appears in the source text and absent keyphrase which does not match any contiguous subsequence but is highly semantically related to the source. Most existing keyphrase generation approaches synchronously generate present and absent keyphrases without explicitly distinguishing these two categories. In this paper, a Select-Guide-Generate (SGG) approach is proposed to deal with present and absent keyphrases generation separately with different mechanisms. Specifically, SGG is a hierarchical neural network which consists of a pointing-based selector at low layer concentrated on present keyphrase generation, a selection-guided generator at high layer dedicated to absent keyphrase generation, and a guider in the middle to transfer information from selector to generator. Experimental results on four keyphrase generation benchmarks demonstrate the effectiveness of our model, which significantly outperforms the strong baselines for both present and absent keyphrases generation. Furthermore, we extend SGG to a title generation task which indicates its extensibility in natural language generation tasks.

Recent work on aspect-level sentiment classification has employed Graph Convolutional Networks (GCN) over dependency trees to learn interactions between aspect terms and opinion words. In some cases, the corresponding opinion words for an aspect term cannot be reached within two hops on dependency trees, which requires more GCN layers to model. However, GCNs often achieve the best performance with two layers, and deeper GCNs do not bring any additional gain. Therefore, we design a novel selective attention based GCN model. On one hand, the proposed model enables the direct interaction between aspect terms and context words via the self-attention operation without the distance limitation on dependency trees. On the other hand, a top-k selection procedure is designed to locate opinion words by selecting k context words with the highest attention scores. We conduct experiments on several commonly used benchmark datasets and the results show that our proposed SA-GCN outperforms strong baseline models.

Existing pre-trained language models (PLMs) have demonstrated the effectiveness of self-supervised learning for a broad range of natural language processing (NLP) tasks. However, most of them are not explicitly aware of domain-specific knowledge, which is essential for downstream tasks in many domains, such as tasks in e-commerce scenarios. In this paper, we propose K-PLUG, a knowledge-injected pre-trained language model based on the encoder-decoder transformer that can be transferred to both natural language understanding and generation tasks. Specifically, we propose five knowledge-aware self-supervised pre-training objectives to formulate the learning of domain-specific knowledge, including e-commerce domain-specific knowledge-bases, aspects of product entities, categories of product entities, and unique selling propositions of product entities. We verify our method in a diverse range of e-commerce scenarios that require domain-specific knowledge, including product knowledge base completion, abstractive product summarization, and multi-turn dialogue. K-PLUG significantly outperforms baselines across the board, which demonstrates that the proposed method effectively learns a diverse set of domain-specific knowledge for both language understanding and generation tasks. Our code is available.

Transformer-based pre-trained models, such as BERT, have achieved remarkable results on machine reading comprehension. However, due to the constraint of encoding length (e.g., 512 WordPiece tokens), a long document is usually split into multiple chunks that are independently read. It results in the reading field being limited to individual chunks without information collaboration for long document machine reading comprehension. To address this problem, we propose RoR, a read-over-read method, which expands the reading field from chunk to document. Specifically, RoR includes a chunk reader and a document reader. The former first predicts a set of regional answers for each chunk, which are then compacted into a highly-condensed version of the original document, guaranteeing to be encoded once. The latter further predicts the global answers from this condensed document. Eventually, a voting strategy is utilized to aggregate and rerank the regional and global answers for final prediction. Extensive experiments on two benchmarks QuAC and TriviaQA demonstrate the effectiveness of RoR for long document reading. Notably, RoR ranks 1st place on the QuAC leaderboard (https://quac.ai/) at the time of submission (May 17th, 2021).

The copying mechanism has had considerable success in abstractive summarization, facilitating models to directly copy words from the input text to the output summary. Existing works mostly employ encoder-decoder attention, which applies copying at each time step independently of the former ones. However, this may sometimes lead to incomplete copying. In this paper, we propose a novel copying scheme named Correlational Copying Network (CoCoNet) that enhances the standard copying mechanism by keeping track of the copying history. It thereby takes advantage of prior copying distributions and, at each time step, explicitly encourages the model to copy the input word that is relevant to the previously copied one. In addition, we strengthen CoCoNet through pre-training with suitable corpora that simulate the copying behaviors. Experimental results show that CoCoNet can copy more accurately and achieves new state-of-the-art performances on summarization benchmarks, including CNN/DailyMail for news summarization and SAMSum for dialogue summarization. The code and checkpoint will be publicly available.

This paper studies the problem of generating a summary for a given sentence-image pair. Existing multimodal sequence-to-sequence approaches mainly focus on enhancing the decoder by visual signals, while ignoring that the image can improve the ability of the encoder to identify highlights of a news event or a document. Thus, we propose a multimodal selective gate network that considers reciprocal relationships between textual and multi-level visual features, including global image descriptor, activation grids, and object proposals, to select highlights of the event when encoding the source sentence. In addition, we introduce a modality regularization to encourage the summary to capture the highlights embedded in the image more accurately. To verify the generalization of our model, we adopt the multimodal selective gate to the text-based decoder and multimodal-based decoder. Experimental results on a public multimodal sentence summarization dataset demonstrate the advantage of our models over baselines. Further analysis suggests that our proposed multimodal selective gate network can effectively select important information in the input sentence.

In this work, we present a model to generate e-commerce product summaries. The consistency between the generated summary and the product attributes is an essential criterion for the ecommerce product summarization task. To enhance the consistency, first, we encode the product attribute table to guide the process of summary generation. Second, we identify the attribute words from the vocabulary, and we constrain these attribute words can be presented in the summaries only through copying from the source, i.e., the attribute words not in the source cannot be generated. We construct a Chinese e-commerce product summarization dataset, and the experimental results on this dataset demonstrate that our models significantly improve the faithfulness.

This paper aims to enhance the few-shot relation classification especially for sentences that jointly describe multiple relations. Due to the fact that some relations usually keep high co-occurrence in the same context, previous few-shot relation classifiers struggle to distinguish them with few annotated instances. To alleviate the above relation confusion problem, we propose CTEG, a model equipped with two novel mechanisms to learn to decouple these easily-confused relations. On the one hand, an Entity -Guided Attention (EGA) mechanism, which leverages the syntactic relations and relative positions between each word and the specified entity pair, is introduced to guide the attention to filter out information causing confusion. On the other hand, a Confusion-Aware Training (CAT) method is proposed to explicitly learn to distinguish relations by playing a pushing-away game between classifying a sentence into a true relation and its confusing relation. Extensive experiments are conducted on the FewRel dataset, and the results show that our proposed model achieves comparable and even much better results to strong baselines in terms of accuracy. Furthermore, the ablation test and case study verify the effectiveness of our proposed EGA and CAT, especially in addressing the relation confusion problem.

Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge amount of real conversation data. In this paper, we construct a large-scale real scenario Chinese E-commerce conversation corpus, JDDC, with more than 1 million multi-turn dialogues, 20 million utterances, and 150 million words. The dataset reflects several characteristics of human-human conversations, e.g., goal-driven, and long-term dependency among the context. It also covers various dialogue types including task-oriented, chitchat and question-answering. Extra intent information and three well-annotated challenge sets are also provided. Then, we evaluate several retrieval-based and generative models to provide basic benchmark performance on the JDDC corpus. And we hope JDDC can serve as an effective testbed and benefit the development of fundamental research in dialogue task.

Copy module has been widely equipped in the recent abstractive summarization models, which facilitates the decoder to extract words from the source into the summary. Generally, the encoder-decoder attention is served as the copy distribution, while how to guarantee that important words in the source are copied remains a challenge. In this work, we propose a Transformer-based model to enhance the copy mechanism. Specifically, we identify the importance of each source word based on the degree centrality with a directed graph built by the self-attention layer in the Transformer. We use the centrality of each source word to guide the copy process explicitly. Experimental results show that the self-attention graph provides useful guidance for the copy distribution. Our proposed models significantly outperform the baseline methods on the CNN/Daily Mail dataset and the Gigaword dataset.

Distance-based knowledge graph embeddings have shown substantial improvement on the knowledge graph link prediction task, from TransE to the latest state-of-the-art RotatE. However, complex relations such as N-to-1, 1-to-N and N-to-N still remain challenging to predict. In this work, we propose a novel distance-based approach for knowledge graph link prediction. First, we extend the RotatE from 2D complex domain to high dimensional space with orthogonal transforms to model relations. The orthogonal transform embedding for relations keeps the capability for modeling symmetric/anti-symmetric, inverse and compositional relations while achieves better modeling capacity. Second, the graph context is integrated into distance scoring functions directly. Specifically, graph context is explicitly modeled via two directed context representations. Each node embedding in knowledge graph is augmented with two context representations, which are computed from the neighboring outgoing and incoming nodes/edges respectively. The proposed approach improves prediction accuracy on the difficult N-to-1, 1-to-N and N-to-N cases. Our experimental results show that it achieves state-of-the-art results on two common benchmarks FB15k-237 and WNRR-18, especially on FB15k-237 which has many high in-degree nodes.

Automated Essay Scoring (AES) is a critical text regression task that automatically assigns scores to essays based on their writing quality. Recently, the performance of sentence prediction tasks has been largely improved by using Pre-trained Language Models via fusing representations from different layers, constructing an auxiliary sentence, using multi-task learning, etc. However, to solve the AES task, previous works utilize shallow neural networks to learn essay representations and constrain calculated scores with regression loss or ranking loss, respectively. Since shallow neural networks trained on limited samples show poor performance to capture deep semantic of texts. And without an accurate scoring function, ranking loss and regression loss measures two different aspects of the calculated scores. To improve AES’s performance, we find a new way to fine-tune pre-trained language models with multiple losses of the same task. In this paper, we propose to utilize a pre-trained language model to learn text representations first. With scores calculated from the representations, mean square error loss and the batch-wise ListNet loss with dynamic weights constrain the scores simultaneously. We utilize Quadratic Weighted Kappa to evaluate our model on the Automated Student Assessment Prize dataset. Our model outperforms not only state-of-the-art neural models near 3 percent but also the latest statistic model. Especially on the two narrative prompts, our model performs much better than all other state-of-the-art models.

Product attribute values are essential in many e-commerce scenarios, such as customer service robots, product recommendations, and product retrieval. While in the real world, the attribute values of a product are usually incomplete and vary over time, which greatly hinders the practical applications. In this paper, we propose a multimodal method to jointly predict product attributes and extract values from textual product descriptions with the help of the product images. We argue that product attributes and values are highly correlated, e.g., it will be easier to extract the values on condition that the product attributes are given. Thus, we jointly model the attribute prediction and value extraction tasks from multiple aspects towards the interactions between attributes and values. Moreover, product images have distinct effects on our tasks for different product attributes and values. Thus, we selectively draw useful visual information from product images to enhance our model. We annotate a multimodal product attribute value dataset that contains 87,194 instances, and the experimental results on this dataset demonstrate that explicitly modeling the relationship between attributes and values facilitates our method to establish the correspondence between them, and selectively utilizing visual product information is necessary for the task. Our code and dataset are available at https://github.com/jd-aig/JAVE.

Multi-hop reading comprehension (RC) across documents poses new challenge over single-document RC because it requires reasoning over multiple documents to reach the final answer. In this paper, we propose a new model to tackle the multi-hop RC problem. We introduce a heterogeneous graph with different types of nodes and edges, which is named as Heterogeneous Document-Entity (HDE) graph. The advantage of HDE graph is that it contains different granularity levels of information including candidates, documents and entities in specific document contexts. Our proposed model can do reasoning over the HDE graph with nodes representation initialized with co-attention and self-attention based context encoders. We employ Graph Neural Networks (GNN) based message passing algorithms to accumulate evidences on the proposed HDE graph. Evaluated on the blind test set of the Qangaroo WikiHop data set, our HDE graph based single model delivers competitive result, and the ensemble model achieves the state-of-the-art performance.

Machine reading comprehension (MRC) has attracted significant amounts of research attention recently, due to an increase of challenging reading comprehension datasets. In this paper, we aim to improve a MRC model’s ability to determine whether a question has an answer in a given context (e.g. the recently proposed SQuAD 2.0 task). The relation module consists of both semantic extraction and relational information. We first extract high level semantics as objects from both question and context with multi-head self-attentive pooling. These semantic objects are then passed to a relation network, which generates relationship scores for each object pair in a sentence. These scores are used to determine whether a question is non-answerable. We test the relation module on the SQuAD 2.0 dataset using both the BiDAF and BERT models as baseline readers. We obtain 1.8% gain of F1 accuracy on top of the BiDAF reader, and 1.0% on top of the BERT base model. These results show the effectiveness of our relation module on MRC.

In this paper, we investigate the use of discourse-aware rewards with reinforcement learning to guide a model to generate long, coherent text. In particular, we propose to learn neural rewards to model cross-sentence ordering as a means to approximate desired discourse structure. Empirical results demonstrate that a generator trained with the learned reward produces more coherent and less repetitive text than models trained with cross-entropy or with reinforcement learning with commonly used scores as rewards.

We present a new approach to the design of deep networks for natural language processing (NLP), based on the general technique of Tensor Product Representations (TPRs) for encoding and processing symbol structures in distributed neural networks. A network architecture — the Tensor Product Generation Network (TPGN) — is proposed which is capable in principle of carrying out TPR computation, but which uses unconstrained deep learning to design its internal representations. Instantiated in a model for image-caption generation, TPGN outperforms LSTM baselines when evaluated on the COCO dataset. The TPR-capable structure enables interpretation of internal representations and operations, which prove to contain considerable grammatical content. Our caption-generation model can be interpreted as generating sequences of grammatical categories and retrieving words by their categories from a plan encoded as a distributed representation.

We present deep communicating agents in an encoder-decoder architecture to address the challenges of representing a long document for abstractive summarization. With deep communicating agents, the task of encoding a long text is divided across multiple collaborating agents, each in charge of a subsection of the input text. These encoders are connected to a single decoder, trained end-to-end using reinforcement learning to generate a focused and coherent summary. Empirical results demonstrate that multiple communicating encoders lead to a higher quality summary compared to several strong baselines, including those based on a single encoder or multiple non-communicating encoders.

In conventional supervised training, a model is trained to fit all the training examples. However, having a monolithic model may not always be the best strategy, as examples could vary widely. In this work, we explore a different learning protocol that treats each example as a unique pseudo-task, by reducing the original learning problem to a few-shot meta-learning scenario with the help of a domain-dependent relevance function. When evaluated on the WikiSQL dataset, our approach leads to faster convergence and achieves 1.1%–5.4% absolute accuracy gains over the non-meta-learning counterparts.

Many Natural Language Processing (NLP) tasks (including generation, language grounding, reasoning, information extraction, coreference resolution, and dialog) can be formulated as deep reinforcement learning (DRL) problems. However, since language is often discrete and the space for all sentences is infinite, there are many challenges for formulating reinforcement learning problems of NLP tasks. In this tutorial, we provide a gentle introduction to the foundation of deep reinforcement learning, as well as some practical DRL solutions in NLP. We describe recent advances in designing deep reinforcement learning for NLP, with a special focus on generation, dialogue, and information extraction. Finally, we discuss why they succeed, and when they may fail, aiming at providing some practical advice about deep reinforcement learning for solving real-world NLP problems.

Semantic parsing from denotations faces two key challenges in model training: (1) given only the denotations (e.g., answers), search for good candidate semantic parses, and (2) choose the best model update algorithm. We propose effective and general solutions to each of them. Using policy shaping, we bias the search procedure towards semantic parses that are more compatible to the text, which provide better supervision signals for training. In addition, we propose an update equation that generalizes three different families of learning algorithms, which enables fast model exploration. When experimented on a recently proposed sequential question answering dataset, our framework leads to a new state-of-the-art model that outperforms previous work by 5.0% absolute on exact match accuracy.

We develop a technique for transfer learning in machine comprehension (MC) using a novel two-stage synthesis network. Given a high performing MC model in one domain, our technique aims to answer questions about documents in another domain, where we use no labeled data of question-answer pairs. Using the proposed synthesis network with a pretrained model on the SQuAD dataset, we achieve an F1 measure of 46.6% on the challenging NewsQA dataset, approaching performance of in-domain models (F1 measure of 50.0%) and outperforming the out-of-domain baseline by 7.6%, without use of provided annotations.

We propose a new encoder-decoder approach to learn distributed sentence representations that are applicable to multiple purposes. The model is learned by using a convolutional neural network as an encoder to map an input sentence into a continuous vector, and using a long short-term memory recurrent neural network as a decoder. Several tasks are considered, including sentence reconstruction and future sentence prediction. Further, a hierarchical encoder-decoder model is proposed to encode a sentence to predict multiple future sentences. By training our models on a large collection of novels, we obtain a highly generic convolutional sentence encoder that performs well in practice. Experimental results on several benchmark datasets, and across a broad range of applications, demonstrate the superiority of the proposed model over competing methods.

This paper describes the systems used for the MSR+FBK submission for the SLT track of IWSLT 2013. Starting from a baseline system we made a series of iterative and additive improvements, including a novel method for processing bilingual data used to train MT systems for use on ASR output. Our primary submission is a system combination of five individual systems, combining the output of multiple ASR engines with multiple MT techniques. There are two contrastive submissions to help place the combined system in context. We describe the systems used and present results on the test sets.

This paper describes the Microsoft Research (MSR) system for the evaluation campaign of the 2011 international workshop on spoken language translation. The evaluation task is to translate TED talks (www.ted.com). This task presents two unique challenges: First, the underlying topic switches sharply from talk to talk. Therefore, the translation system needs to adapt to the current topic quickly and dynamically. Second, only a very small amount of relevant parallel data (transcripts of TED talks) is available. Therefore, it is necessary to perform accurate translation model estimation with limited data. In the preparation for the evaluation, we developed two new methods to attack these problems. Specifically, we developed an unsupervised topic modeling based adaption method for machine translation models. We also developed a discriminative training method to estimate parameters in the generative components of the translation models with limited data. Experimental results show that both methods improve the translation quality. Among all the submissions, ours achieves the best BLEU score in the machine translation Chinese-to-English track (MT_CE) of the IWSLT 2011 evaluation that we participated.